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Telephone Number Traffic
J Smith made this Freedom of Information request to Rossendale Borough Council
Rossendale Borough Council did not have the information requested.
From: J Smith
14 July 2010
Dear Rossendale Borough Council,
Please supply for each of the council's telephone numbers listed in
the local telephone directory, broken down on either a week by week
or month by month basis (whichever is available):
○ The number of calls offered
○ The number of calls answered by a person
○ The number of calls answered by an Interactive Voice Response
system
○ The number of calls abandoned after reaching the council's
switch
○ The number of calls abandoned at the public telephone network (if
this is available)
The data should cover the financial years 2009/10 and 2010/11 to
date.
Yours faithfully,
J Smith
From: Jennifer Cook
Rossendale Borough Council
15 July 2010
Dear Sir or Madam
RE: Request for Information under the Freedom of Information Act
Logged as our Reference FOI/777
I acknowledge receipt of your email dated 14^th July 2010.
Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.
If you have any queries about this request do not hesitate to contact me
at [1][Rossendale Borough Council request email]
Please remember to quote the reference number above in any future
communications.
Kind regards
Jenni Cook
Committee Officer
Committee and Member Services
Rossendale Borough Council
The Business Centre, Newchurch Road, Bacup, OL13 0WU
Tel) 01706 252424
Email) [2][email address]
For Freedom of Information Requests please contact me at
[Rossendale Borough Council request email]
This message and any attachments are confidential and should only be read by those to whom they are addressed. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. As a public body, Rossendale Borough Council may be required to disclose this email or any response to it under the Freedom of Information Act 2000, unless the information in it is covered by one of the exemptions in the Act. Please immediately contact the sender if you have received this message in error. If you are not the intended recipient, please contact us immediately, delete the message from your computer and destroy any copies.
Internet communications are not always secure and therefore Rossendale Borough Council does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of Rossendale Borough Council.
Rossendale Borough Council, Town Centre Office, Lord Street, Rawtenstall, BB4 7LZ Web site: www.rossendale.gov.uk
Telephone 01706 217777
References
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1. mailto:[Rossendale Borough Council request email]
2. mailto:[email address]
From: Jennifer Cook
Rossendale Borough Council
15 July 2010
Dear Sir or Madam
Request for Information under the Freedom of Information Act
With reference to your email dated 14^th July 2010, please see the
attached letter which forms the complete response of Rossendale Borough
Council.
If you have any queries about this request do not hesitate to contact me.
Please quote reference number FOI/777 in any future communications.
I would be grateful if you could confirm that you have received this
response by emailing me at [1][Rossendale Borough Council request email]
Yours faithfully
Jenni Cook
Committee Officer
Committee and Member Services
Rossendale Borough Council
The Business Centre, Newchurch Road, Bacup, OL13 0WU
Tel) 01706 252424
Email) [2][email address]
For Freedom of Information Requests please contact me at
[Rossendale Borough Council request email]
This message and any attachments are confidential and should only be read by those to whom they are addressed. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. As a public body, Rossendale Borough Council may be required to disclose this email or any response to it under the Freedom of Information Act 2000, unless the information in it is covered by one of the exemptions in the Act. Please immediately contact the sender if you have received this message in error. If you are not the intended recipient, please contact us immediately, delete the message from your computer and destroy any copies.
Internet communications are not always secure and therefore Rossendale Borough Council does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of Rossendale Borough Council.
Rossendale Borough Council, Town Centre Office, Lord Street, Rawtenstall, BB4 7LZ Web site: www.rossendale.gov.uk
Telephone 01706 217777
References
Visible links
1. mailto:[Rossendale Borough Council request email]
2. mailto:[email address]
From: J Smith
15 July 2010
Dear Ms Cook,
Thank you for your response. I note that you do not record this
information in-house, therefore I assume that these telephone
numbers are handled via your outsourced contract with Capita PLC
and the required information is, no doubt supplied to RBC as part
of your contract monitoring arrangments.
Please therefore supply the information as specified originally for
those RBC telephone numbers that are handled by your outsourced
service providers.
Yours sincerely,
J Smith
From: Jennifer Cook
Rossendale Borough Council
15 July 2010
Dear Sir or Madam
I acknowledge your email and have passed this to the relevant officer with regard to Capita for a response. Your request will be responded to within the 20 working days as set from the date of your original request received yesterday.
Regards
Jenni Cook
Committee Officer
show quoted sections
From: Jennifer Cook
Rossendale Borough Council
20 July 2010
Dear Sir or Madam
Further to our correspondence, please find attached the response of
Rossendale Borough Council.
Yours faithfully
Jenni Cook
Committee Officer
Committee and Member Services
Rossendale Borough Council
The Business Centre, Newchurch Road, Bacup, OL13 0WU
Tel) 01706 252424
Email) [1][email address]
For Freedom of Information Requests please contact me at
[Rossendale Borough Council request email]
This message and any attachments are confidential and should only be read by those to whom they are addressed. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. As a public body, Rossendale Borough Council may be required to disclose this email or any response to it under the Freedom of Information Act 2000, unless the information in it is covered by one of the exemptions in the Act. Please immediately contact the sender if you have received this message in error. If you are not the intended recipient, please contact us immediately, delete the message from your computer and destroy any copies.
Internet communications are not always secure and therefore Rossendale Borough Council does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of Rossendale Borough Council.
Rossendale Borough Council, Town Centre Office, Lord Street, Rawtenstall, BB4 7LZ Web site: www.rossendale.gov.uk
Telephone 01706 217777
References
Visible links
1. mailto:[email address]
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