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Bradistini made this Freedom of Information request to Department for Work and Pensions
The request was partially successful.
From: Bradistini
31 July 2008
Dear Sir or Madam,
Please would you be so kind as to supply me with the following
information :
i) The total number of calls received at telephone number 0845 712
3456
ii) The number of calls answered by DWP staff at this number
iii) The number of calls not answered by DWP staff at this number
iv) The average time callers wait before speaking to a member of
staff
v) The average length of time per call, from initial reception by
DWP, until termination
for whatever periods records exist.
Yours faithfully,
Chevalier Bradistini
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
31 July 2008
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/foi/
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1. http://www.dwp.gov.uk/foi/
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
7 August 2008
Dear Mr Bradistini
Please find atached an acknowledgement of your recent Freedom of
Information request.
DWP Central FoI Team
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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
1 September 2008
Dear Sir,
Please find attached FoI response to your request of 31.07.08.
Our apogees for the slight delay.
Kind regards
Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit
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