Telephone Calls to BDC Birkenhead

Bradistini made this Freedom of Information request to Department for Work and Pensions

The request was partially successful.

From: Bradistini

31 July 2008

Dear Sir or Madam,

Please would you be so kind as to supply me with the following
information :

i) The total number of calls received at telephone number 0845 608
8529

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of
staff

v) The average length of time per call, from initial reception by
DWP, until termination

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

31 July 2008

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
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[1]http://www.dwp.gov.uk/foi/

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

27 August 2008

Attachment VTR 766.doc
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Dear Sir/Madam

Please find attached response to your FoI request.

Kind regards

Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit

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Androb left an annotation (20 January 2011)

I rung the number over 20 times between November 25th 2010 and January 14th 2011. I called at various times of the day and on all the week days. I was immediately advised by an answerphone to ring later on 12 calls and to hold for an staff member on the rest which I did and gave up in despair after 15 mins. I know no one who has ever gotten through so far.

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