Dear Sir or Madam,

Please would you be so kind as to supply me with the following
information :

i) The total number of calls received at telephone number 0845 608
8529

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of
staff

v) The average length of time per call, from initial reception by
DWP, until termination

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within
the Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

http://www.dwp.gov.uk/foi/

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Dear Sir/Madam

Please find attached response to your FoI request.

Kind regards

Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit

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