Telephone calls for crisis loans

Bradistini made this Freedom of Information request to Department for Work and Pensions

The request was partially successful.

From: Bradistini

31 July 2008

Dear Sir or Madam,

Please would you be so kind as to supply me with the following
information :

i) The total number of calls received at telephone number 0800 032
8350

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of
staff

v) The average length of time per call, from initial reception by
DWP, until termination

vi) The number of call back requests made by callers to this number

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

31 July 2008

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

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1. http://www.dwp.gov.uk/foi/

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From: Bradistini

2 September 2008

Dear DWP Adelphi Freedom-of-Information-Request,

This request is currently overdue a response which by law should
have been made no later than 1 September 2008. Under the Freedom of
Information Act a reply should have been made and you are now
breaking the law.

Please ensure a response is made as soon as possible.

Yours sincerely,

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

2 September 2008

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

Link to this

From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

9 September 2008

Attachment VTR767 09.09.08 response.doc
37K Download View as HTML

Dear Sir,

Please find attached response to your FoI request.

Our apologies for the delay in responding to you.

Kind regards

Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit

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