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taxis and registered assistance dogs - Disability Discrimination
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peter heaton made this Freedom of Information request to Gloucester City Council
The request was successful.
From: peter heaton
23 June 2009
Dear Sir or Madam,
Please tell me:
1. what arrangements you make to ensure that taxi drivers licensed
by the council do not refuse to carry a passenger who has a
registered assistance dog (you will I hope be aware that this
extends substantially beyond Guide Dogs).
2. How many instances you are aware of where there have been such
refusals, and the reasons why
3. How many complaints you have had about this and how you have
dealt with them.
4. How your council meets its obligations in this respect under
Disability Discrimination legislation, to ensure that people with a
registered assistance dog are not refused by taxi drivers.
Yours faithfully,
Peter Heaton
From: Joanne Folley
Gloucester City Council
29 June 2009
Re: Freedom of Information Act 2000 - Request for Information
Thank you for your request for information under the Freedom of
Information Act, which I received today.
We are dealing with your enquiry and aim to respond to your request within
20 working days of receipt.
Yours sincerely,
Wendy Jones
Customer Services Manager
Wendy Jones (Miss)
Customer Services Manager
Customer Services
show quoted sections
From: peter heaton
23 July 2009
Dear Joanne Folley,
Your council should have replied to my FOI request by now and so
are breaking the law.
Yours sincerely,
peter heaton
From: Wendy Jones
Gloucester City Council
23 July 2009
Dear Mr Heaton
Thank you for your email chasing your Freedom of Information request
received by Gloucester City Council on 29th June 2009. Under the Act we
have 20 working days to respond and therefore have until the 27th July
2009 to issue a response.
I have chased the service and should have the information for you within
the time limit.
Wendy Jones (Miss)
Customer Services Manager
Customer Services
show quoted sections
From: Wendy Jones
Gloucester City Council
24 July 2009
<<fm00427828.html>>
Dear Mr Heaton
With reference to your recent Freedom of Information request. The
information requested has been provided by our Environmental Health
service as follows:-
RE: Freedom of information request-guide dogs in Taxis
In answer to your questions:-
Question 1.
I have enclosed a section from GCC, Hackney Carriage & Private Hire
licensing conditions book which all licensed drivers sign up to:-
Guide dogs in Taxis
Hackney Carriage & Private hire Vehicles must carry a guide dog or
assistance dog belonging to a passenger,free of charge, unless the driver
has a proven medical condition that would preclude such action.
Question 2.
We received one complaint in 2007
Question 3.
We received one complaint in 2007 where there was an allegation against
one of our licensed drivers who refused to take a man and his assistance
dog.
An investigation was carried out and the allegation was ill-founded.
Question 4.
See answer to question 1 and we also update our drivers when new
legislation comes into force, we also put remind our drivers from time to
time about their duties and responsibilities via our monthly taxi
newsletter.
We are pleased to say that our drivers have good relationships with their
customers and the feedback we receive is generally good.
We trust this answers your query but if you need further clarification
please do not hesitate to contact us.
Wendy Jones (Miss)
Customer Services Manager
Customer Services
show quoted sections
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