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taxis and registered assistance dogs - Disability Discrimination

peter heaton made this Freedom of Information request to Sandwell Metropolitan Borough Council

The request was successful.

From: peter heaton

23 June 2009

Dear Sir or Madam,

Please tell me:

1. what arrangements you make to ensure that taxi drivers licensed
by the council do not refuse to carry a passenger who has a
registered assistance dog (you will I hope be aware that this
extends substantially beyond Guide Dogs).

2. How many instances you are aware of where there have been such
refusals, and the reasons why

3. How many complaints you have had about this and how you have
dealt with them.

4. How your council meets its obligations in this respect under
Disability Discrimination legislation, to ensure that people with a
registered assistance dog are not refused by taxi drivers.

Yours faithfully,

Peter Heaton

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Sandwell Metropolitan Borough Council

23 June 2009

Thank you for contacting Sandwell Council.

Your request has been passed to the relevant service area, who will contact you shortly.

Please quote your reference number INT1-82534257 on all future correspondence.

Regards

David Jux
Corporate Contact Centre Manager
Transform Sandwell

www.sandwell.gov.uk

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From: serviceinsight_team
Sandwell Metropolitan Borough Council

25 June 2009

Dear Mr Heaton

Thank you for your enquiry under the Freedom of Information Act received
by Sandwell M.B.C. on 24 June 2009.

Please be advised that your request has been forwarded to Beryl Smith, the
manager of the service involved, who will look into this matter on behalf
of the Council and provide you with a response by no later than 21 July
2009. If you would like to discuss the progress at any time please do not
hesitate to contact Beryl Smith direct on 0845 359 7545.

I hope we can resolve this matter to your satisfaction. However, if I can
be of any further assistance please do not hesitate in contacting me.

Yours sincerely

Service Insight Team

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From: Gary Hodgetts
Sandwell Metropolitan Borough Council

22 July 2009


Attachment SMBC 17426 Mr Heaton.DOC.doc
94K Download View as HTML

Attachment Advice for Operators Drivers DDA 1995.pdf
123K Download View as HTML

Attachment Passengers With Disabilities Pages 1.9 to 1.11.doc
38K Download View as HTML

Attachment Full Handbook June 09.pdf
1.9M Download View as HTML


Dear Mr Heaton,

May I apologise for the delay in sending out this response. Has you can
see from my original email below a mistake was made with regard to your
email address which resulted in the email 'bouncing back' to me with a
message that it could not be delivered.

Kind Regards,

Gary Hodgetts

Acting Licensing Manager

Sandwell MBC

Licensing Office

Waterfall Lane

Cradley Heath

B64 6RL.

Tel.No. 0845 359 7545

Fax.No. 0121 559 9359

From: Gary Hodgetts
Sent: 21 July 2009 18:17
To: '[email address]'
Subject: Enq #:1-82615801 and SMBC/17426*
Importance: High

Dear Mr Heaton,

Thank you for your recent request for information requested under the
provisions of the Freedom of Information Act 2000. Attached is a letter
outlining the information that you require together with supporting
documentation.

Kind Regards,

Gary Hodgetts

Acting Licensing Manager

Sandwell MBC

Licensing Office

Waterfall Lane

Cradley Heath

B64 6RL.

Tel.No. 0845 359 7545

Fax.No. 0121 559 9359

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