Taxable and non-taxable savings vehicles

Our Ref:PC70767 ISS01163266

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Dear Mr McLaughlin

Thank you for your email dated 19 December 2009.

Your Enquiry

You have asked why on our Money Made Clear website under 'savings account choices' why you can not view all taxable and tax free accounts. I appreciate you state other websites do provide this facility and you would like to know our reasons for not providing the same on website.

Our Response

Thank you for taking the time to write to us.

I am sorry to hear that you dissatisfied with our FSA Comparative Tables function on our consumer website.

Under the savings account choices question 5 has the " show all" functions so that you can see what accounts are available to Adults and Children and young people. We do not show all accounts that are taxable and tax free because you can only see one version of the table (tax free or taxable) at a time, because you can't directly compare the two sets of information.

We have taken your feedback on board and forwarded this onto the relevant department that are responsible for our Money Made Clear website.

I hope this is helpful.

Yours sincerely

Sonia Gill (Miss)
Customer Contact Centre
Financial Services Authority
Consumer Helpline: 0845 602 2185 (call rates may vary)
www.moneymadeclear.fsa.gov.uk
Get clear, impartial information from the UK's financial watchdog.
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We are interested in finding out about people's views and experiences of the services offered by the Customer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this.

If you do not wish to take part in any of our surveys, please call the Customer Contact Centre on 0845 602 2185 (call rates may vary), or complete the contact us form using the following link http://www.moneymadeclear.fsa.gov.uk/con..., and we will ensure that your details are not passed on to the research agency.

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25 The North Colonnade, Canary Wharf, London E14 5HS United Kingdom Registered as a Limited Company in England and Wales No.1920623. Registered Office as above
Switchboard: 020 7066 1000
Web Site: http://www.fsa.gov.uk

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The FSA reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards.
This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from
The Financial Services Authority (FSA)
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
United Kingdom
Registered as a Limited Company in England and Wales No.1920623.
Registered Office as above
Switchboard: 020 7066 1000
Web Site: http://www.fsa.gov.uk
*****************************************************************

Thank you for your email, which has been received by the FSA Consumer Contact Centre.

The FSA's published service standard for replying to written correspondence is to answer your question within 12 working days, although more complex queries may take longer.
However you may wish to use our fast track service, where we will telephone you with an answer to your query. If you would like to take advantage of this service, please reply to this email giving a daytime contact telephone number.

In the meantime, please look at our consumer website: http://www.moneymadeclear.fsa.gov.uk, which includes a wealth of helpful information for consumers.

For a summary of the service offered by the FSA, to ensure that you understand what we can do for you, please see http://www.moneymadeclear.fsa.gov.uk/pdf...

If your query specifically relates to any of the subjects below please click on the appropriate link, as you may find the answer to your question there:

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http://www.moneymadeclear.fsa.gov.uk/pro...

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Mortgages:
http://www.moneymadeclear.fsa.gov.uk/pro...

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http://www.moneymadeclear.fsa.gov.uk/new...

Complaints:
If you wish to complain against a regulated firm, please view the following link which provides information on the complaint procedure that you will need to follow: http://www.moneymadeclear.fsa.gov.uk/pdf...

Thank you for contacting the FSA.

This communication and any attachments contains information which is confidential and may be subject to legal privilege. It is for intended recipients only. If you are not the intended recipient you must not copy, distribute, publish, rely on or otherwise use it without our consent. Some of our communications may contain confidential information which it could be a criminal offence for you to disclose or use without authority. If you have received this email in error please notify [email address] immediately and delete the email from your computer.
The FSA reserves the right to monitor all email communications for compliance with legal, regulatory and professional standards.
This email is not intended to nor should it be taken to create any legal relations or contractual relationships. This email has originated from
The Financial Services Authority (FSA)
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
United Kingdom
Registered as a Limited Company in England and Wales No.1920623.
Registered Office as above
Switchboard: 020 7066 1000
Web Site: http://www.fsa.gov.uk
*****************************************************************

Dear Franc Mclaughlin

The Financial Services Authority (FSA) has commissioned IFF Research, an
independent market research company, to find out what people who have
recently contacted the FSA's Customer Contact Centre with an enquiry
thought of the service they received. You may recall being told about the
research when they responded to your recent enquiry which you made by
email on 21-Dec-2009

Responses will be entirely confidential and will not be attributed to any
individual or organisation, in line with the Code of Conduct of the Market
Research Society. Results will be reported in the form of aggregated
statistics.

If you would like to know more about IFF Research, you can contact Alice
Large on 020 7250 3035 or at [1][email address] . If you
would like to verify that this is a legitimate piece of research
commissioned by FSA, you can call the FSA's Customer Contact Centre on
0845 606 1234.

We would be grateful if you could complete the questionnaire by Thursday
18^th February - it should take about 15 minutes to fill out.

Please click on the link below to access the survey.

https://survey.iffresearch.com/mrIWeb/mr...

If the link doesn't work, please copy the link and paste it into the
address bar.

Best wishes

Alice Large

Research Executive

IFF Research Ltd

IFF Research
Chart House
16 Chart Street
London, N1 6DD
www.iffresearch.com

Tel: 020 7250 3035
Fax: 020 7490 2490

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00849983). Our registered office is Chart House, 16 Chart Street, London,
N1 6DD.

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Please contact the sender if you believe you have received this e-mail in
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