Statistics relating to motor vehicle offences

Reference : T18023/8

Thank you for your e-mail enquiry of 06/08/2008 3:07:38 PM

A reply is attached.

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Communication Directorate

Direct Communications Unit

1st Floor Peel Building

2 Marsham Street, London SW1P 4DF

Switchboard 020 7035 4848

E-mail [Home Office request email] [1]www.homeoffice.gov.uk

12^th January 2009

Dear Sir/Madam,

In 2007, the Home Office received more than 20,000 letters and e-mails
from the public.

Our aim is to provide clear, accurate and prompt responses to your queries
and we need your help to ensure we are providing a good level of service.
In order to make improvements to the service we provide, we need to know
what you thought about how we answered your correspondence and what you
think we could do better. Please note that we are interested in your views
on how we answered your correspondence, not on the actual Home Office
policy.

We have designed an online survey that will give us the feedback we need.
It should take around 10 minutes to complete and is your chance to
influence how the Home Office communicates with you in the future.

You will receive an e-mail from [2][email address] within the next
24 hours. This will provide you with a unique ID number and password so
that you can complete the survey on-line. You will need to do this by 9
February 2009 so the responses can be collated by FDS International Ltd,
an independent research company, who will forward the results to the Home
Office for action.

Thank you.

Yours faithfully,

Signed

Ian Goswell

Communication Directorate

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.homeoffice.gov.uk/
2. mailto:[email address]

Dear Sir/ Madam,

You should have received an email from the Home Office within the last 24
hours inviting you to take part in a short online survey.

We are FDS, an independent market research agency which has been
commissioned by the Home Office to carry out the survey. If you have any
questions about it, please do not hesitate to contact myself, Brian Westra
at FDS on 020 7272 7766.

To begin the survey, please click on the link below.

[1]http://www.munrowebsurveys.co.uk/mrIWeb/...

Your ID and password will be entered automatically. In certain
circumstances, you may be asked for your ID and password. They are:-
Your ID:- 2180
[password]

I would like to thank you in advance for taking part in this survey.
Please note that the deadline for completion is Monday 9th February 2009.

Yours sincerely

Brian Westra

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