Statistics on types of complaints and results

Germain Gross made this Freedom of Information request to Parliamentary and Health Service Ombudsman

The request was partially successful.

From: Germain Gross

30 March 2009

Dear Sir or Madam,

I wonder if you might be kind enough to supply me with some
statistics regarding the numbers of complaints submitted for your
inquiries and the numbers refused without investigation. I am
specifically interested in the category of complaints submitted to
you for investigation in the category of complaints about nhs
psychiatry. I am also interested in numbers of complaints submitted
to your office regarding psychiatric prescriptions and permanent
heaslth damage caused by psychiatric prescriptions within the nhs.
Both of these categories would be adequately represented in terms
of statistical percentages, representative samples, if they were
either over the period of the last 12 months, or ten years, which
ever is the easiest to access.

Please supply the number of complaints you recieved and the number
you refused to investigate in each category, and the number of
complaints which rsulted in a conclusion against the wishes of the
nhs, (i e complaint upheld against malprectice or misinformation of
the nhs etc ). Please also supply me with an average of the the
number of cases of all types which you refuse to investigate, (all
types of cases concerning the nhs).

Yours with thanks, Germaine Gross

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From: foiofficer
Parliamentary and Health Service Ombudsman

30 March 2009

Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence.

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From: Hannan Liz
Parliamentary and Health Service Ombudsman

31 March 2009

Dear Ms Gross

Thank you for your e-mail of 30 March requesting information relating to
the complaints against the NHS. We aim to reply to this request by 29
April 2009.

Yours sincerely,
Liz Hannan
Freedom of Information and Data Protection Manager
Parliamentary and Health Service Ombudsman

Please note that my telephone and fax number have changed to an 0300 061
prefix. Please update your records.
The original of this email was scanned for viruses by Government Secure
Intranet (GSi) virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk

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From: Hannan Liz
Parliamentary and Health Service Ombudsman

29 April 2009

Attachment 57209GrossResponse29Apr09.pdf
689K Download View as HTML

Dear Ms Gross

Please find attached my response to the information request made in your
e-mail of 30 March 2009.

Yours sincerely,

Liz Hannan
Freedom of Information and Data Protection Manager
Parliamentary and Health Service Ombudsman

Please note that my telephone and fax number have changed to an 0300 061
prefix. Please update your records.
The original of this email was scanned for viruses by Government Secure
Intranet (GSi) virus scanning service supplied exclusively by Cable &
Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk

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