Dear Sir or Madam,

I would appreciate obtaining the following information in relation
to Council Staff: -

1 Number of IT staff (to include outsourced IT support) along with
details of type of support offered i.e. technical, strategic,
management etc. Job descriptions of staff in IT would be
appreciated to clarify the structure.

2 Number of Finance staff (same info as above)

3 Number of Customer Service Advisors/Administrative Staff (same
info as above)

4 Does the Council use a Customer Relationship management system
and if so, what type of software do you use?

5 Please make available a copy of your internal and external
complaints procedures.

Yours faithfully,

A N Onymous

Dear Sir/Madam

With regard to your request for information on Council staff. We are
able to provide the job descriptions requested in hard copy only - would
you please provide a postal address so that this information can be
sent?

Yours faithfully

Stephanie Harte
Policy Development Officer

email: [email address]

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Dear Stephanie Harte,

Thank you for getting back to me so quickly. I am more than happy
to not receive the job descriptions if this is going to cause a lot
of difficulty in having them sent to me. The last thing I want to
do is create excessive work. All I really need in terms of the IT
staff job descriptions is a brief summary of their duties along
with the other information I requested.

I hope this helps you out.

Yours sincerely,

Mrs Duke

Dear Mrs Duke

Thank you for this. I attach a summary of the information requested,
together with copies of our complaints and grievance procedures.

Yours sincerely

Stephanie Harte
Policy Development Officer

email: [email address]

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Dear Stephanie Harte,

Thank you so much for your prompt and comprehensive response. It is
very much appreciated.

Yours sincerely,