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Staffing Information and Customer Complaints

A Freedom of Information request to Antrim Borough Council by Gillydukes

The request was successful.

Gillydukes

28 August 2008

Dear Sir or Madam,

I would appreciate obtaining the following information in relation
to Council Staff: -

1 Number of IT staff (to include outsourced IT support) along with
details of type of support offered i.e. technical, strategic,
management etc. Job descriptions of staff in IT would be
appreciated to clarify the structure.

2 Number of Finance staff (same info as above)

3 Number of Customer Service Advisors/Administrative Staff (same
info as above)

4 Does the Council use a Customer Relationship management system
and if so, what type of software do you use?

5 Please make available a copy of your internal and external
complaints procedures.

Yours faithfully,

A N Onymous

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Elaine McElhill
Antrim Borough Council

28 August 2008

Dear Sir/Madam

I wish to acknowledge receipt of your request for information under the
Freedom of Information Act. Your request is currently being processed
and a response will be issued to you on or before 25 September 2008.

If you have any queries please do not hesitate to contact me.

Regards

Elaine McElhill
Records Management Officer
Antrim Borough Council

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Elaine McElhill
Antrim Borough Council

18 September 2008

Attachment Administrative Assistant - 1st Deputy Registrar.pdf
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Attachment Administrative Assistant - 2nd Deputy Registrar.pdf
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Attachment Administrative Assistant - Insurance.pdf
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Attachment Administrative Assistant _General_.pdf
92K Download View as HTML

Attachment Customer Services Advisor.pdf
76K Download View as HTML

Attachment Customer Services Assistant Job Description.pdf
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Attachment Finance Assistant.pdf
76K Download View as HTML

Attachment Finance Officer.pdf
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Attachment ICT Project Assistant job des.pdf
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Attachment ICT Project Co-Ordinator job des.pdf
82K Download View as HTML

Attachment Management Accountant.pdf
78K Download View as HTML

Attachment Payroll Officer.pdf
75K Download View as HTML

Attachment Procurement Manager.pdf
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Attachment Records Management Officer.pdf
77K Download View as HTML

Attachment Registrar Job Description.pdf
81K Download View as HTML

Attachment 2008 08 005 attachment External Complaint Procedures.pdf
339K Download View as HTML

Attachment 2008 08 005 Harrassment Complaint Procedures.pdf
1.8M Download View as HTML

Dear Sir or Madam

With regards to your request for information under the Freedom of
Information Act I would now like to answer your request as per your
numbered questions below as follows:

1) Two IT Staff - 1 x Project Officer (F/T)
1 x Project Assistant (F/T)

They both provide mainly technical and project support They are managed
by the Assistant Director of Finance who is also responsible for IT To
provide core application support for wider support contracts externally.
Job descriptions attached.

2) Seven Finance Staff - 2 x Payroll Officers (F/T)
3 x Finance Staff (F/T)
1 x Management Accountant (F/T)
1 x Procurement Manager (F/T)

All of the above report to Assistant Director of Finance. Job
descriptions attached.

3) 4 Customer Services Staff - 4 x Customer Services Advisors (F/T)
4 x Customer Services
Assistants (2 x F/T and 2 x P/T)

7 Administrative Staff - 4 Administrative Assistants/Deputy
Registrars (F/T)
- 1 Administrative Assistant
(Temporary) (F/T)
- 1 Records Management Officer
(F/T)
- 1 Registrar (F/T)

All of the above report to Assistant Director of Administration. Job
Descriptions attached.

4) Local Authority Customer Relationship Management System which is
a web-based application infrastructure independently used or may be
installed for either Oracle or SQL Server Target Databases.

5) Attached.

If you have any other queries please do not hesitate to contact me.

Regards

Elaine McElhill
Records Management Officer
Antrim Borough Council

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