Dear Sir or Madam,

I would appreciate obtaining the following information in relation
to Council Staff: -

1 Number of IT staff (to include outsourced IT support) along with
details of type of support offered i.e. technical, strategic,
management etc. Job descriptions of staff in IT would be
appreciated to clarify the structure.

2 Number of Finance staff (same info as above)

3 Number of Customer Service Advisors/Administrative Staff (same
info as above)

4 Does the Council use a Customer Relationship management system
and if so, what type of software do you use?

5 Please make available a copy of your internal and external
complaints procedures.

Yours faithfully,

A N Onymous

I am currently unavailable. If you have any queries, please contact Helen McBride 028 90340038, [email address] or Lisa Hall 028 90340031, [email address].

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Our Ref: FOI/238/09/08

Dear A N Onymous

Thank you for your request for information regarding staffing
information and customer complaints. We are now commencing the process
of dealing with your request. Please refer to the 'PS' below.

We enclose an explanatory leaflet regarding the Freedom of Information
Act 2000. Please contact us if you require any further information
regarding the process.

Thank you for your interest.

Yours sincerely

PP
HELEN MCBRIDE
Corporate Improvement Manager

ATT

PS: [email address] is a correct address for FOI
enquiries, however, please be advised that I job share and it would be
in your best interests to send FOI enquiries to
[Newtownabbey Borough Council request email]. I will also advise [WhatDoTheyKnow contact email].
In compliance with guidance from the Information Commissioner, I will
treat your request as having been received today as it had not been
forwarded to any of the contacts listed in my 'out of office' reply.

Lorraine

Lorraine Elliott
Administration Officer
Corporate Services
Ph: 028 9034 0034
Fax: 028 9034 0062
E-Mail [email address]

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Dear Gillydukes

Thank you for your request for information regarding staffing
information and customer complaints. In order to provide you with the
information sought we need further clarification on some aspects of your
request.

You have stated that the job descriptions of staff in IT would be
appreciated to clarify the structure. Are you also requesting the job
descriptions of all Finance staff and Customer Service Advisors or is
your request in regard to these staff restricted to their number and
details of the type of support offered?

When we have received this clarification from you we can proceed to
process your request. Please contact us if you require any further
information regarding the process.

Please forward your response to [Newtownabbey Borough Council request email].

Yours sincerely

Lorraine

Lorraine Elliott

Administration Officer

Corporate Services

Ph: 028 9034 0034

Fax: 028 9034 0062

E-Mail [email address]

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