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Six Lives report

Stuart Hardwicke CARRUTHERS made this Freedom of Information request to Havering Borough Council

The request was successful.

From: Stuart Hardwicke CARRUTHERS

25 March 2009

Dear Sir or Madam,

Following publication of the six lives report by the Public Service
Ombudsman in which LB Havering is identified as:

• Contributed to public service failure which resulted in an
avoidable death.

• Failure to provide and/or secure an acceptable standard of care
and consequently the care home resident’s safety was put at risk.

• Less favourable treatment for reasons related to disability.

• The Council failed to live up to human rights principles of
dignity equality and autonomy.

• Poor complaint handling.

Please provide a copy of the Monitoring Officers report, and any
documentation available identifying how LB Havering intends to
secure trust and confidence in its functions

Yours faithfully,

Stuart Hardwicke CARRUTHERS

Link to this

From: Accessinfo Accessinfo
Havering Borough Council

25 March 2009

Dear Mr Carruthers

Acknowledgement of Information Request - The six lives report information

I acknowledge receipt of your request for information received on 25th
March 2009. Your email is being considered and you will receive a
response to your request as soon as possible.

The Freedom of Information Act 2000 allows authorities 20 working days,
following date of receipt, in which to respond to requests. You may be
aware the legislation defines a number of exemptions which may prevent
release of the information you have requested. If any of the exemption
categories apply then the information will not be released. In these
cases, we will inform you of any exemptions we have applied together with
our reasons for withholding the information and your rights of appeal.

Please bear in mind the legislation allows access to information 'held' by
the Council and not for the creation of new information or opinion.
Therefore, we may only be able to supply documents or data that contain
the information we hold in response to your request.

There may be a fee payable for the supply of information. This will be
calculated and you will be informed if a charge applies. In this event,
the fee must be paid before the information is released.

If you have any queries or concerns, please do not hesitate to contact me.

Further information regarding the Freedom of Information Act 2000 is
available from the following address:

Information Commissioner's Office

Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Telephone: 01625 545 700
[1]www.informationcommissioner.gov.uk

Yours sincerely

Mrs P Lynch

Information Governance Team
Business Systems
Finance & Commerce
London Borough of Havering
Email: [2][Havering Borough Council request email]

Living Ambition - aiming for the highest quality of life in London
[3]www.havering.gov.uk/livingambition

"This email and any files transmitted with it are the property of the LB
Havering, are confidential, may be subject to legal privilege and are
intended only for the person(s) or organisation(s) named above.
Any unauthorised use, retention, distribution, copying or disclosure is
strictly prohibited.
If you receive this email in error, please notify the sender immediately
and delete this email from your system.
WARNING: It is your responsibility to take all necessary steps to ensure
this email and any attachments to it are free of viruses."

This e-mail and any files transmitted with it are the property of the
London Borough of Havering, are confidential, may be subject to legal
privilege
and are intended only for the person(s) or organisation(s) named above.
Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you receive this email in error, please notify
the sender immediately and delete this e-mail from your system.
WARNING: It is your responsibility to take all necessary steps to
ensure this e-mail and any attachments to it are free from viruses.

References

Visible links
1. http://www.informationcommissioner.gov.uk/
2. mailto:[Havering Borough Council request email]
3. http://www.havering.gov.uk/livingambition

Link to this

Stuart Hardwicke CARRUTHERS left an annotation (25 March 2009)

A council spokesman said: "Havering Council would like to apologise again to Mr Cannon's family, both for the quality of care that Mr Cannon received at the Grange six years ago, when he broke his leg, and for the further distress caused to them while pursuing their complaints to the council.

"We accept the Ombudsman's view that the quality of care that Mr Cannon received at the Grange on the night he injured his leg was not of an acceptable standard. It is a matter of extreme regret to us that complications during his treatment in hospital resulted in his untimely death and we fully understand the grief that his parents felt and still feel to this day.

"Since the incident in 2003, we have made changes in our respite care procedures for adults with learning disabilities."

http://www.amv3.com/forum/viewtopic.php?...

Link to this

From: Accessinfo Accessinfo
Havering Borough Council

16 April 2009


Attachment Monitoring Officers Report.pdf
91K Download View as HTML

Attachment Response from Adult Social Care.pdf
21K Download View as HTML


Dear Mr Hardwicke Carruthers,

Access to Information - 'Six Lives Report'

I refer to your recent request for information made under the Freedom of
Information Act 2000. Your request has been considered and the
information we hold is attached.

I trust the information is of use to you and will close your request.

If you are dissatisfied with the way in which your request has been
handled you have the right to make a complaint. Please put the details in
writing and return to me at the above email address, your complaint will
then be dealt with in line with our corporate complaints procedure. You
also have the right to complain to the Information Commissioner at the
following address:

Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545 700

www.informationcommissioner.gov.uk

Yours sincerely

Mrs J Smith

Information Governance Team
Business Systems
Finance & Commerce
London Borough of Havering
Email: [1][Havering Borough Council request email]

Living Ambition - aiming for the highest quality of life in London
[2]www.havering.gov.uk/livingambition

"This email and any files transmitted with it are the property of the LB
Havering, are confidential, may be subject to legal privilege and are
intended only for the person(s) or organisation(s) named above.
Any unauthorised use, retention, distribution, copying or disclosure is
strictly prohibited.
If you receive this email in error, please notify the sender immediately
and delete this email from your system.
WARNING: It is your responsibility to take all necessary steps to ensure
this email and any attachments to it are free of viruses."

This e-mail and any files transmitted with it are the property of the
London Borough of Havering, are confidential, may be subject to legal
privilege
and are intended only for the person(s) or organisation(s) named above.
Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you receive this email in error, please notify
the sender immediately and delete this e-mail from your system.
WARNING: It is your responsibility to take all necessary steps to
ensure this e-mail and any attachments to it are free from viruses.

References

Visible links
1. mailto:[Havering Borough Council request email]
2. http://www.havering.gov.uk/livingambition

Link to this

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