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All information sent by Local Government Ombudsmen to A Johnson on 3 December 2009.
Response by Local Government Ombudsmen to A Johnson on 3 December 2009.
All information sent by Local Government Ombudsmen to A Johnson on 19 February 2010.
Service standards
A Freedom of Information request to Local Government Ombudsmen by A Johnson
The request was successful.
A Johnson
16 January 2010
Dear Local Government Ombudsmen,
Dr Jane Martin the new Ombudsman is on record stating
'I want to make sure that we build on already excellent service
standards'
Past surveys have suggested that the service standards of the LGO
are far from good let alone excellent. So please supply any
information or evidence, from an independent source, that supports
Dr Jane Martin's bold assertion that the LGO already has excellent
service standards.
Yours faithfully,
A Johnson
Foi Officer
Local Government Ombudsmen
21 January 2010
Dear A Johnson
Our ref: CS/10/004
This is to acknowledge receipt of your request below. We will respond within the 20 working day target (which would be by 15 February 2010) or, if unable to do so, we will write to you again explaining why.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
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Foi Officer
Local Government Ombudsmen
12 February 2010
Dear A Johnson
I am aware that we are due to respond to this request by 15 February, but I am afraid there may be a slight delay. This is mainly due to staff sickness. I hope to get a response to you before the end of next week.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
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Foi Officer
Local Government Ombudsmen
15 February 2010
Dear A Johnson
We have managed to complete our response on this request today after all. I attach a letter.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
show quoted sections
A Johnson left an annotation (15 February 2010)
Note that their response makes no reference to the abysmal quality of the service they deliver.
With some 75% of complainants being dissatisfied I can understand why they avoided this particular statistic in their response.
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George Cant left an annotation (21 January 2010)
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