Scottish Public Services Ombudsman "comeback" complaints .

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Mr McFarlane

I refer to your request for information, as below.

We are currently preparing the information you have requested and expect
to be able to publish it on our website by Friday 22 May at the latest. I
am sorry it has not been possible to release the information within 20
working days of receiving your request, however I am sure you understand
all documents must be carefully redacted and thoroughly checked before
they can be published. I apologise for any inconvenience this delay may
cause you.

Once published, the information will be available to download in PDF
format from
http://www.spso.org.uk/how-complain/comp....
Should you have any difficulty accessing the information in this way,
please let us know.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under section 20(1) of FOISA to request a review of the
handling or outcome of your request for information. If you wish to
exercise this right, you must write to the SPSO to request a review within
forty working days of receipt of this decision. In your request for a
review you must specify your name and address for correspondence.

Should you wish to request a review, please address your request to:

David Robb

Director of Policy and Development

Scottish Public Services Ombudsman

4 Melville Street

Edinburgh

EH3 7NS

Email: [Scottish Public Services Ombudsman request email]

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of any review carried out by the
SPSO, you have a right under FOISA to appeal to the Scottish Information
Commissioner. If you wish to do so, you must appeal to the Commissioner
within six months following the date of receipt of the review notice. The
Commissioner's contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

KY16 9DS

Email: [email address]

Tel: 01334 464610

Yours sincerely,

Louise Rae

Information Analyst

Scottish Public Services Ombudsman

4 Melville Street Edinburgh EH3 7NS

tel 0800 377 7330 fax 0800 377 7331

email [1][Scottish Public Services Ombudsman request email]

web [2]http://www.spso.org.uk

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This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Mr McFarlane

reference 200900648 / 200901327

I would like to advise that redacted challenge decision letters for the
period April to October 2007 have been published on our website at
http://www.spso.org.uk/how-complain/comp...

Yours sincerely,

Louise Rae

Information Analyst

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This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

show quoted sections

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Mr McFarlane,

I refer to your request below.

We have already explained to you why the challenge response letters have
been redacted as they have. You have previously received a full
explanation which has been reviewed in line with our FOISA procedures.

If you continue to disagree with the approach we have taken I recommend
you seek advice from the Scottish Information Commissioner, whose
contact details have been provided to you previously.

Yours sincerely,

Louise Rae
Information Analyst

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This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Dear Mr Mc Farlane,

Thank you for your email. I have forward your email to Niki Maclean,
Head of Corporate Services at SPSO, for consideration.

Yours sincerely

Helen Littlemore
Investigations Assistant
Scottish Public Services Ombudsman

4 Melville Street | Edinburgh | EH3 7NS
T: 0800 377 7330 F: 0800 377 7331
www.spso.org.uk

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Dear Mr McFarlane,

I refer to your email of 11 September 2009 referring to your information
request of 8 August 2009.

I note your continued dissatisfaction with the way this office has
redacted the challenge response letters prior to publishing them on the
SPSO website.

The reasons for our approach to redaction were fully explained to you by
Louise Rae in her letter of 2 April 2009. David Robb conducted a review
of Ms Rae's decision and informed you on 26 May 2009 that he agreed with
Ms Rae's approach. At that point he also re-iterated (as had previously
been stated in Ms Rae's letter) that if you remained unhappy you had a
right to appeal to the Scottish Information Commissioner.

On 24 June 2009 you wrote SPSO to further express your dissatisfaction
with our approach to the redaction of the challenge decision letters. On
1 July 2009 I wrote to you referring to Ms Rae's letter of 2 April 2009,
and advising you that I too agree with the approach taken. Once again,
your right to appeal to the Scottish Information Commissioner was outlined
to you, and contact details were given.

I understand that you do not agree with our approach to redacting the
challenge decision letters, however since this has already been considered
and explained by Louise Rae (Information Analyst), David Robb (Director of
Policy and Development) and myself (Head of Corporate Services), I have
nothing further to add other than to state, once again, that I believe the
approach taken by this office to be correct, and that you have a right to
appeal to the Scottish Information Commissioner if you continue to
disagree.

The SPSO will be happy to assist the Information Commissioner's office
with any enquiry or investigation they may wish to undertake on this
matter.

Yours sincerely,

Niki Maclean

Head of Corporate Services

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