Scooter Parking Charges

Dear Sir or Madam,

I've recently discovered that I can legally park my scooter in
Westminster covered car parks for free whilst on street parking is
charged at £1 per day.

The first thing that struck me is why isn't free covered parking
advertised? If it is, can you tell me where? Is it advertised in or
around the covered car parks?

When I pay to park in bays on the street, my scooter gets moved
around and even has been taken off the stand and allowed to stand
wedged in, it has also been moved out of the bay completely. Why
should I pay for that privilege when I can park in a marked out bay
for free in a covered parking lot?

Lastly, it doesn't seem fair that I now park for free, with
security and patrols, whilst remaining protected from the weather
and yet a week ago I was paying to stand in the weather with mobile
phone in hand to pay for none of that at all. What is the rationale
behind that? If you were considerate about your customers, how do
you justify that we pay for nothing and yet get protection for no
charge at all?

Not really part of this, but just an added comment, the pay by
phone system is really atrocious and I'm so glad I don't have to
deal with it any more!

Yours faithfully,

Anthony Cannon

Dear Customer Relations,

Thanks for your response, it is a bit lacking though, still
unanswered:

1) Is it [free parking for motorcycles] advertised in or around the
covered car parks?

Unless visitors visit your website before comiong to Westminster,
how would they know underground car parks are free?

2) When I pay to park in bays on the street, my scooter gets moved
around and even has been taken off the stand and allowed to stand
wedged in, it has also been moved out of the bay completely. Why
should I pay for that privilege when I can park in a marked out bay
for free in a covered parking lot?

The cabinet member report does not address this issue at all.

3) If you were considerate about your customers, how do
you justify that we pay for nothing and yet get protection for no
charge at all?

The bays I used to use had no security, how does Paragraph 6.13
(security devices) alter this fact, I am still asked to pay for
nothing different and I still get security in underground car parks
for free.

Yours sincerely,

Anthony Cannon