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RSPCA - 219099

David Mawson made this Freedom of Information request to Charity Commission for England and Wales

The request was successful.

From: David Mawson

17 August 2009

Dear Sir or Madam,

Re: RSPCA - 219099

How many complaints and enquiries were received at the Charity
Commission about the above charity in 2007 and 2008?

Yours faithfully,

David Mawson

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From: Web Enquiries
Charity Commission for England and Wales

17 August 2009

Thank you for your email to the Charity Commission.

We aim to give you a full and clear response within fifteen working days
from receipt of your email. We will ensure that our response is both
accurate and appropriate.

This is the same service standard we apply to letters and faxes but
Charity Commission Direct will usually respond to general email enquiries
within five working days where there is no need for referral to one of our
specialist operational teams.

If we cannot give you a full response within fifteen days, we will contact
you and let you know the reasons why this is not possible and indicate
when we expect to be in a position to give you a full response. We will
also let you have the name and contact number of the person dealing with
your query.

You can find the Commission's contact details on our website at
[1]http://www.charitycommission.gov.uk/tcc/...

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1. http://www.charitycommission.gov.uk/tcc/...

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From: LCD
Charity Commission for England and Wales

19 August 2009

Dear Mr Mawson

Thank you for your email requesting information under the Freedom of
Information Act 2000.

In 2007 the Commission received 9 complaints and 2 enquiries about the
RSPCA. In 2008 the Commission received 15 complaints and 7 enquiries
about the RSPCA.

If you are unhappy with our response to your FOI request, have a complaint
or wish to request a review of our FOI decision, you should write to:
Charity Commission Direct, PO Box 1227, LIVERPOOL, L69 3UG. Please state
what it is you are dissatisfied with as this will assist us when we review
our response. If you request a Decision Review you will be notified of
our final decision.

If after this you remain unhappy with the decision, you may apply directly
to the Information Commissioner (ICO) for a decision. Generally, the ICO
cannot make a decision unless you have exhausted our complaints
procedure. The Information Commissioner can be contacted at: The
Information Commissioner***s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF.

Yours sincerely

Daphne Young

Large Charities Division
Charity Commission

------------------- Original Message

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