River Erewash Flood alerts and Warnings

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

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Find out more about the Environment Agency at
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Dear Diane

Thank you for your enquiry regarding flood alerts and warnings for the
River Erewash. For your information, your query has been passed to our
local External Relations Team (Planning and Corporate Services) for
advice. They will check whether we hold this information and they will
be in touch with you shortly.

Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 091130/jc05 in your correspondence
with us.

External Relations
Planning and Corporate Services
Environment Agency
Midlands Region, East Area
Trentside Offices
Scarrington Road
West Bridgford
NOTTINGHAM
NG2 5FA
Tel: 08708 506506

Regards

Joanne Carney
Customer Service Advisor
National Customer Contact Centre
Environment Agency

Tel: 08708 506 506

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Let us know by completing our short online customer survey which is
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show quoted sections

Diane Charlton

WhatDoTheyKnow Our Ref: CS 29384/FOI/MH

[FOI #24023 email] Your Ref:

Date: 2 December 2009

Dear Madam,

Request for information - River Erewash flood alerts and warnings

Thank you for your enquiry requesting information regarding the above.

Our officers are now in the process of researching the information
requested in your email, and a response will be forwarded to you as soon
as the data is available. Please quote our reference in all future
correspondence. Please note that we have a maximum of twenty working days
in total to process your request, but will endeavour to get the
information to you as soon as we can.

If you require any further clarification or assistance, please do not
hesitate to contact a member of the External Relations Team.

Yours sincerely,

pp. M Hyland

STEVEN TUPPER

Team Leader - External Relations

For further information please contact External Relations on 0115 846
3776/3696

Fax:- 0115 982 8319

Direct e-mail:- [email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

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1. http://www.environment-agency.gov.uk/

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

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Good Morning Ms Charlton,

We have collated your information, however some of it cannot be emailed.
Could you please provide us with a postal address and we shall dispatch it
immediately.

Regards

Matt Hyland

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

References

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Thank you for your recent enquiry.

We will endeavour to provide you with a full response within 10 working
days. If this is not possible a full response will be sent within 20
working days of your request being made.

For further information please contact us using the details below:-

Environment Agency

External Relations Team

Trentside Offices

Scarrington Road

West Bridgford

Nottingham

NG2 5FA

E-mail: [1][email address]

Telephone: 0115 846 3776

Kind regards

External Relations Team

East Area

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

References

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mailto:[email address]
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