Revenue Protection Officers or Employees-Convictions

Dear Christopher

Thank you for your email.

Your original Freedom of Information request was received by TfL
Customer Relations and was sent on to London Underground Customer
Services for a direct response. I Am sorry that they have not contacted
you to acknowledge your request but I have forwarded your email through
to them and they should contact you soon.

Thank you for contacting TfL and I apologise for the delay.

Kind regards

Andrew Cumming
Transport for London
Central Customer Services

show quoted sections

Our ref: 1002862158

Date: 01.03.2009

Dear Mr John

Thank you for your email received by London Underground on 26 January. You
have asked for information about Revenue Control Inspectors. Your request
is being considered under the Freedom of Information Act.

Unfortunately, have not been able to resolve your request within the
statutory 20 working day deadline. This is because our revenue control
team are gathering the information you require.

We will respond as soon as we receive any further information. Please
accept my apologies for this delay and any inconvenience it may cause you.

In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me on 0845 330 9880. We are open every day from
08:00 to 20:00.

If you are not satisfied with this response, please read the help-sheet
below entitled ‘Your Right to Appeal’

Please contact me again if you need any help in the meanwhile.

Yours sincerely,

Ebbah Kwambai
Customer Service Advisor
Customer Service Centre

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[2]www.ico.gov.uk

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show quoted sections

Our ref: 1002862158

Date: 01.03.2009

Dear Mr John

Thank you for your email received by London Underground on 26 January. You
have asked for information about Revenue Control Inspectors. Your request
is being considered under the Freedom of Information Act.

Unfortunately, have not been able to resolve your request within the
statutory 20 working day deadline. This is because our revenue control
team are gathering the information you require.

We will respond as soon as we receive any further information. Please
accept my apologies for this delay and any inconvenience it may cause you.

In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me on 0845 330 9880. We are open every day from
08:00 to 20:00.

If you are not satisfied with this response, please read the help-sheet
below entitled ‘Your Right to Appeal’

Please contact me again if you need any help in the meanwhile.

Yours sincerely,

Ebbah Kwambai
Customer Service Advisor
Customer Service Centre

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[2]www.ico.gov.uk

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show quoted sections

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from8am to 8pm.

show quoted sections

Our ref: 1002862158

Date: 22.03.2009

Dear Mr John

Thank you for your email received by London Underground on 26 January. You
asked for information about Revenue Control Inspectors (RCI’s).

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that Transport for London (TfL) does
hold the information you require.

There are five Revenue Control Inspectors involved in the collection of
penalty fares, the processing and prosecution of fare evasion on the
Underground network, who have criminal convictions for offences related to
theft, fraud, assault and public order offences.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me on 0845
330 9880. We are open every day from 08:00 to 20:00.

If you are not satisfied with this response, please read the help-sheet
below entitled ‘Your Right to Appeal’.

Please contact me again if you need any help in the future.

Yours sincerely,

Ebbah Kwambai
Customer Service Advisor
Customer Service Centre

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would infringe copyright (for
example, by making multiple copies, publishing and issuing copies to the
public). Brief extracts of the material may be reproduced under the fair
dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting.

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[2]www.ico.gov.uk

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>

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****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from8am to 8pm.

show quoted sections

Our ref: 1002862158

Date: 26.03.2009

Dear Mr John

Thank you for your email received by London Underground on 23 March. You
have asked for information about Revenue Control Inspectors (RCI's).

We will deal with your request as soon as possible and in any case provide
you with a response by 17 April.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me on 0845 330 9880. We are
open every day from 08:00 to 20:00.

Please contact me again if you need any help in the meanwhile.

Yours sincerely,

Ebbah Kwambai
Customer Service Advisor
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief, and confidential, Customer
Satisfaction Survey. To access the survey [1]click here

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #6725 email]
To: [email address] <[email address]>
CC:
Sent: 23.03.09 12:50:06
Subject: Re: Freedom of Information request - Revenue Protection Officers
or Employees-Convictions

Dear Ebbah,

Could you clarify the following for me

i)How many successful prosecutions have the 5 Revenue Control
Inspectors with criminal convictions been involved with?

ii)In the successful prosecutions identified in the answer to i)
above were the criminal convictions of the respective Revenue
Control Inspectors disclosed to the the person being prosecuted
and/or their legal defence team?

Many thanks for your assistance provided so far.

Yours sincerely,

Christopher John

show quoted sections

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from8am to 8pm.

show quoted sections

Our ref: 1002813916

Date: 12.05.2009

Dear Mr John

Thank you for your further email

You asked:

i)How many successful prosecutions have the 5 Revenue Control Inspectors
with criminal convictions been involved with?

ii)In the successful prosecutions identified in the answer to i)above were
the criminal convictions of the respective Revenue Control Inspectors
disclosed to the the person being prosecuted and/or their legal defence
team?

I have obtained the information you are looking and can confirm the
following numbers.

* 106
* 212
* 28
* 252
* 201

The information was not disclosed to any defence teams, there is no
requirement to disclose this information whilst conducting private
prosecutions unlike CPS cases.

I hope this information is useful, if I can help further please let me
know.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief, and confidential, Customer
Satisfaction Survey. To access the survey [1]click here

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

Original Text

From: [FOI #6725 email]
To: [email address] <[email address]>
CC:
Sent: 26.03.09 09:03:41
Subject: Re: Freedom of Information request - Revenue Protection Officers
or Employees-Convictions

Dear Ebbah,

Could you please assist me and tell me who does hold the
information I seek in relation to:

i)How many successful prosecutions have the 5 Revenue Control
Inspectors with criminal convictions been involved with?

ii)In the successful prosecutions identified in the answer to
i)above were the criminal convictions of the respective Revenue
Control Inspectors disclosed to the the person being prosecuted
and/or their legal defence team?

Once I have established which Public Authority holds the
information I seek I can address my FOI to them.

Once again, thank you for the assistance you have provided so far.

Yours sincerely,

Christopher John

show quoted sections

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from 8am to 8pm.

show quoted sections

Our ref: 1002862158

Date: 13.05.2009

Dear Mr John

Thank you for your email. I am sorry that you could not read the email
that I sent to you. It appears to be a formatting issue.

I can confirm the information as below which I hope is readable when it
reaches you.

Revenue Staff 1 106
Revenue Staff 2 212
Revenue Staff 3 28
Revenue Staff 3 252
Revenue Staff 4 201

Please contact me again if you need any help in the future.

Yours sincerely

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief, and confidential, Customer
Satisfaction Survey. To access the survey [1]click here

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #6725 email]
To: [email address] <[email address]>
CC:
Sent: 13.05.09 08:06:23
Subject: Re: Freedom of Information request - Revenue Protection Officers
or Employees-Convictions

Dear Ms Xavier,

Thank you for your response.

Unfortunately the numbers provided do not makes sense?

You stated a figure of 106212 28252201

Could you please clarify your response for me and confirm the
actual number of prosecutions?

Many thanks

Yours sincerely,

Christopher John

show quoted sections

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from 8am to 8pm.

show quoted sections

Our ref: 1002862158

Date: 26.05.2009

Dear Mr Jonh

Thank you for your further email. There appears to be a formating issue
with the emails you receive from us. However I can confirm that the
numbers quoted are correct each member of revenue staff.

In relation to your further query, we have considered this under the
requirements of the Freedom of Information (FOI) Act and I can confirm
that we do hold the information you require.

Unfortunately we it would exceed the cost limit of £450.00 to fully
comply with your request. In accordance with the FOI and Data Protection
(appropriate limit and fees) Regulations 2004, this means that we are
unable to process your request in its current form.

To help bring the cost within the £450 limit, you may wish to consider
clarifying or narrowing the scope of your request so that we can more
easily locate and retrieve the information you are looking for and also
provide it free of charge. Please note that we will not be taking further
action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me 0845 3309880.

Yours sincerely

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief, and confidential, Customer
Satisfaction Survey. To access the survey [1]click here

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Original Text

From: [FOI #6725 email]
To: [email address] <[email address]>
CC:
Sent: 13.05.09 12:33:41
Subject: Re: Freedom of Information request - Revenue Protection Officers
or Employees-Convictions

Dear Ms Xavier,

Just to clarify; I take it you have identified the staff members as
'Revenue Staff 1, Revenue Staff 2....' etc.

If my interpretation of your figures is correct you are confirming
the following:

Revenue Staff 1 involved in 106 cases? Revenue Staff 2 involved in
212 cases? Revenue Staff 3 involved in 28 cases? Revenue Staff 4
involved in 252 cases? Revenue Staff 5 involved in 201 cases?

Please confirm if my interpretation is correct?

Additionally will you now provide me with the full details of the
dates of those prosecutions and the relevant details of the
Magistrates or Crown Courts involved in those prosecutions?

Many thanks

Yours sincerely,

Christopher John

show quoted sections