Results of Internal Reviews

Dear Sir or Madam,

As can be publicly viewed on the whatdotheyknow website, a large
number of FOI requests have been answered late. When people have
requested internal reviews, you regularly reply telling the
requester that you are "reviewing our procedures and reminding
staff of their obligations under the Freedom of Information Act
2000."

It appears, however, that the number of FOI requests answered late
(after 20 days) seems to be on the increase. With this in mind,
please answer the following...

1) How many times have you reviewed your procedures and reminded
staff of their obligation under the FOI Act 2000 (from 01/01/2009
to the present day)?

2) Please provide the outcome of each review of your procedures and
include what changes were made to your procedures.

3) What disciplinary measures are in place for staff who repeatedly
have to be reminded of their obligations under the FOI Act 2000?

Yours faithfully,

Ben Tweedy

Dear Tanya,

Can you please clarify your response? Either you can't provide the
information because it is not centrally recorded OR it will cost
£825 to comply? As the cost per hour to staff is set at £25 per
hour under the FOI act, are you suggesting it would take 33 hours
to find this information?

Most e-mail clients have a search function which makes it quick and
painless to retrieve information (either in subject lines or text
contained in the email). Can you not just type "Internal Review"
into your search bar of your e-mail client?

Can you also please give me a breakdown as to how you have
calculated a cost of £825?

Can you please answer question 3 as you have failed to do so in
your response?

Yours sincerely,

Ben Tweedy

Dear Tanya,

As an after thought, i think this should be added. You mentioned in
your reply to me that when you conduct internal reviews "the
outcomes of such reviews, and any subsequent changes made, may not
be centrally recorded, such as if they are discussed verbally or
via email."

Are all of your "internal reviews" carried out so in-formerly?

Yours faithfully,

Ben Tweedy