Responses to requests made using the "eforms" service

Dear Sirs

I acknowledge your request for information received on 24th November
2008.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party.

If appropriate, the information may be provided in paper copy, normal
font size. If you require alternative formats, such as. In a different
language, audio or large print, then please let me know.
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not
to release the information to you. You will be informed if this is the
case.

There may a fee payable for this information. This will be considered
and you will be informed if a fee is payable. If you have any queries or
concerns, then please contact the FOI Officer using any of the above
contact details.

Kind Regards
Vinod Mandora
Information Governance Consultant, Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP
Tel: 020 8359 7080 [mobile number] Fax: 0870 889 6802 Barnet
Online: www.barnet.gov.uk Email: [Barnet Borough Council request email]
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Dear Mr Lewis

I have been on leave since 24th December and today is my first day back
in the office.

Please accept my apologies for the delay with your response.

I will chase it on your behalf and let you have an update by the end of
this week.

Thank you.

Kind Regards

Vinod Mandora

Information Governance Consultant, Corporate Governance Directorate

London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP

Tel: 020 8359 7080 [mobile number] Fax: 0870 889 6802 Barnet
Online: www.barnet.gov.uk Email: [Barnet Borough Council request email]

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Dear Mr Lewis,

I shall be undertaking an internal review under the Freedom of
Information Act 2000 into the handling of your request. I am sorry to
hear that you did not receive a response from the council as promised to
you in January 2009.

Before I can start this review, however, I need clarification from you
on the scope of your request. In particular, can you please specify the
period of time for which you require the statistical data.

Please note that internal reviews should be completed within a
"reasonable time", which the Information Commissioner has taken to mean
20 working days, or, in exceptional circumstances, up to 40 working
days. This period will begin once you have clarified the scope of your
request.

Yours sincerely,

Niall Toru
Governance Officer
Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP
Tel: 020 8359 7080
Barnet Online: www.barnet.gov.uk
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Dear Mr Lewis,

Thank you for your prompt reply and clarification.

I will contact you if it looks likely that we will not be able to
respond within the 20 working day period, ending on 19 January 2009.

Yours sincerely,

Niall Toru
Governance Officer
Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP
Tel: 020 8359 7080
Barnet Online: www.barnet.gov.uk
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Dear Mr Lewis,

A correction to the previous email: the 20 working days period ends on
19 January 2010.

Yours sincerely,

Niall Toru
Governance Officer
Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP
Tel: 020 8359 7080
Barnet Online: www.barnet.gov.uk
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Dear Mr Lewis,

I apologise for the delay in reviewing your request. My colleagues in our
Customer Services inform me that we do not hold the information you have
requested. The system used at the time was unable to capture information
on response times. Work is currently in process to consolidate the
contact centres, making future reporting easier.

Under the Freedom of Information Act you should have received a response
no later than 20 working days from the date we received your request. We
apologise for not meeting this deadline, and for not completing this
review sooner.

If remain unhappy with our processing of your request you may appeal to
the Information Commissioner, who can be reached at: The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF (telephone: 08456 30 60 60 or 01625 54 57 45; website:
www.ico.gov.uk).

There is no charge for making an appeal.

Niall Toru

Governance Officer

Corporate Governance Directorate
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London N11 1NP
Tel: 020 8359 7080

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