Response statistics for highways defect reports

Jonathan Larmour made this Freedom of Information request to Cambridgeshire County Council

The request was successful.

From: Jonathan Larmour

22 January 2009

Dear Sir or Madam,

I would like information about responses the council makes to
reports by the public of highways defects, given your role as
Highways Authority. Specifically:

1) The number of reports of highways defects made to the Council
monthly over the last year or (preferably) two years. I would
prefer it if this includes reports made by post, telephone, email
and using your web form on the county council web site, but if
numbers are only available on some of these, then please do provide
the figures which are available even if it is not complete. It is
readily obvious that numbers should be easily obtainable by the
council for email and the web form at least.

2) Of those which provided contact details in order to receive a
response, what proportion actually received one.

3) For those times when a response was indeed made, what is the
average response time between a highways defect report and the
provision of a response by the council.

If these figures can be broken down into the various internal
departments within your highways department covering different
segments of Cambridgeshire then so much the better, but not if
doing so would exceed any time limit for responding to this FoI
request.

Yours faithfully,

Jonathan Larmour

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From: Jonathan Larmour

27 January 2009

Dear Sir or Madam,

I would just like to clarify that when I was referring to internal
departments, I was referring to the area divisions, such as I
believe you have a South area division, and so forth. I believe
they are aligned on district council boundaries?

Yours sincerely,

Jonathan Larmour

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From: Keech Anna
Cambridgeshire County Council

17 February 2009

Attachment Larmour 205656.pdf
31K Download View as HTML

Attachment FOI Request Jan 09 Larmour.xls
87K Download View as HTML

Dear Mr Larmour,

Please find attached a response to your recent EIR request and
accompanying spreadsheet.

<<Larmour 205656.pdf>> <<FOI Request Jan 09 Larmour.xls>>
Kind regards
Anna

ANNA KEECH
Business Support Officer
ECS Business Support
Cambridgeshire County Council
C1307, Castle Court
Cambridge
CB3 OAP
01223 715669
.

The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues.

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From: Keech Anna
Cambridgeshire County Council

17 February 2009

Keech Anna would like to recall the message, "EIR request 205656".
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues.

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From: Keech Anna
Cambridgeshire County Council

17 February 2009

Attachment Larmour 205656.pdf
31K Download View as HTML

Attachment FOI Request Jan 09 Larmour.xls
93K Download View as HTML

Dear Mr Larmour,

Please ignore the previous spreadsheet I attached- this is the correct
version - broken down into area.

Please find attached a response to your recent EIR request and
accompanying spreadsheet.

<<Larmour 205656.pdf>> <<FOI Request Jan 09 Larmour.xls>>
Kind regards
Anna

ANNA KEECH
Business Support Officer
ECS Business Support
Cambridgeshire County Council
C1307, Castle Court
Cambridge
CB3 OAP
01223 715669
.

The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues.

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