RESOLUTION - DUTY OF CARE

Dear Sir or Madam,
Our ref: DE00000413683

When I complain about the lack of access at hospitals for Blue
Badge Holders especially when they need discretion because having
anaesthetic or test that takes over 3 hrs I do not expect an
employee of DH Call centre to deliberately ignore it as it concerns
not just me but everyone else. Can only park 3 hrs with badge . As
a result my back went & couldn't get across the room . I have
already had a cardiac arrest due to stress you and they cause .
This is not good enough in a democratic society with tax payers
money.
Call centres are marketing organizations set up by accountants
should the NHS adress issues which could be life and death, like
this?

Dear Ms Shrive,

Thank you for your emails of 13, 28 and 30 May to the Department of
Health concerning your complaints about the NHS.

I note that you have raised similar concerns on a number of
occasions.  I am afraid that there is little I can add to the
Department’s previous responses.

The appropriate response to any complaint about the NHS is to raise
the matter with the local NHS organisation.  This applies
regardless of whether your complaint is about the way your medical
records have been kept, the care and attention you have received or
car parking facilities.

The Department plays no part in investigating individual
complaints.  Following the NHS complaints procedure will be the
most effective way of ensuring your complaint is investigated
fairly and effectively.

Yours sincerely,

David Wilson
Customer Service centre
Department of Health

Yours faithfully,

Julie Shrive