Dear Sir or Madam,

Can you please tell me if any research has ever been conducted or
commissioned relating to the Council's web site? (For example, what
the public would like to see on it, how usable it is, etc.) This
should not include wide-ranging eternal studies that survey many
council sites at once, if not directly requested by the Council,
but solely research that the Council itself has carried out or
directly authorised. This should include any research carried out
amongst staff or council members, and even informal or ad hoc
research (such as collating comments made) should be included.

If any such research has been performed, I would request electronic
copies of any final reports and/or presentations produced, along
with details of when the report was produced, by whom, and at what
cost.

Yours faithfully,

Colin

I will not be back in the office until Monday, 21st July. If you require a response to your email before then please contact Lorraine Elliott on 9034 0034 or email her at [email address], or Caroline McIlroy on 9034 0034 or email her at [email address].

Thank you

Helen McBride
Corporate Improvement Manager

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FAO THE ATTENTION OF COLIN MARSHALL

Our Ref: FOI/219/06/08

Dear Mr Marshall

Thank you for your request for information regarding research concerning
the Council's website. We are now commencing the process of dealing
with your request.

We attach an explanatory leaflet regarding the Freedom of Information
Act 2000. Please contact us if you require any further information
regarding the process.

Thank you for your interest

Yours sincerely

pp

Helen McBride

Corporate Improvement Manager

ATT

Lorraine

Lorraine Elliott

Administration Officer

Corporate Services

Ph: 028 90340034

Fax: 028 90340062

E-Mail: [email address]

FOR THE ATTENTION OF COLIN MARSHALL

Ref: FOI/219/06/08

In order to deal with your FOI request we require clarification
concerning time frames.

Please refer to the attached e-mail from our e-communications officer,
Paul Townsend.

If you have any queries, please contact me on the number below or via
e-mail.

Regards

Lorraine

Lorraine Elliott

Administration Officer

Corporate Services

Ph: 028 90340034

Fax: 028 90340062

E-Mail: [email address]

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Dear Lorraine Elliott,

Ref: FOI/219/06/08

Thank you for your response.

I am primarily intested in the last few years, but please go back
as far as is possible.

Colin

Our Ref: FOI/219/06/08

Dear Mr Marshall

I refer to your request for information regarding research concerning
the Council's website and our previous correspondence on this matter
dated 30 June 2008.

Please find attached a schedule giving details of the information we
have released with a copy of this information.

Anyone who has requested information has rights of appeal against our
decisions to withhold information, about the amount of fees we have
decided to charge or if they are generally dissatisfied with the way
their request has been handled. These rights consist of two review
processes. First, by using our internal complaints procedure by writing
to the Corporate Improvement Manager; secondly by appealing to the
Office of the Information Commissioner. The Commissioner expects that
the internal complaints procedure is completed before an appeal is made.

If you have any queries about this correspondence or the information
attached please contact the Corporate Improvement Manager at Mossley
Mill, Telephone

028 9034 0038, Fax 028 9034 0062 or e-mail [Newtownabbey Borough Council request email]

Yours sincerely

PP

Helen McBride

Corporate Improvement Manager

ATTS

Lorraine

Lorraine Elliott

Administration Officer

Corporate Services

Ph: 028 90340034

Fax: 028 90340062

E-Mail: [email address]

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