Dear Sir or Madam,

Can you please tell me if any research has ever been conducted or
commissioned relating to the Council's web site? (For example, what
the public would like to see on it, how usable it is, etc.) This
should not include wide-ranging eternal studies that survey many
council sites at once, if not directly requested by the Council,
but solely research that the Council itself has carried out or
directly authorised. This should include any research carried out
amongst staff or council members, and even informal or ad hoc
research (such as collating comments made) should be included.

If any such research has been performed, I would request electronic
copies of any final reports and/or presentations produced, along
with details of when the report was produced, by whom, and at what
cost.

Yours faithfully,

Colin

Dear Mr Marshall

please find attached a response to your freedom of information request.

Yours sincerely

Mary Hanna
Equality/Compliance Officer

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Mary,

Thank you for your response, but as I do not have Microsoft Word, I
cannot read it. Please respond in a non-proprietary format -
preferably plain text.

Thank you

Colin

FOI 146

Dear Mr Marshall

Freedom of Information Request

I refer to the above and to your e-mail dated 28 June 2008 in which you
requested to know whether or not any research had been conducted or
commissioned by the Council in relation to its website.

I can advise that the Council has not conducted any research in relation
to its website to elicit views either from the public or from its staff
and elected members, nor has it collated any comments made regarding its
website.

I would like to advise you that if you are not happy with the way your
request has been dealt with, an internal review can be sought through the
office of the Chief Executive. If you are still dissatisfied following
the internal review you can ask the Information Commissioner’s Office to
review the Council’s decision.

Yours sincerely

Mary Hanna
Equality/Compliance Officer