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Mr P. McCabe made this Freedom of Information request to Scottish Public Services Ombudsman
The request was partially successful.
From: Mr P. McCabe
22 March 2009
Dear Sir or Madam,
In the years 2003 to 2009 the SPSO has received 641 “comeback”
complaints from the public about the decisions made by the
SPSO.Please can you provide copies of the “comeback complaints”
that were submitted to the SPSO together with the SPSO’s
investigation reports and responses to the complainant for the
period October 2007 to end of March 2008 under a Freedom of
Information request.
Yours faithfully,
Mr P.McCabe
From: Ask
Scottish Public Services Ombudsman
22 March 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Ask
Scottish Public Services Ombudsman
6 April 2009
Dear Mr McCabe,
Please find attached our response to your request for information.
Yours sincerely,
Louise Rae
Information Analyst
show quoted sections
From: Mr P. McCabe
10 April 2009
Dear Ask,
reducing the scope of the request, such that the administrative
cost estimate reduces to under £100, should allow elements of the
information to be released without incurring cost. Other requests
would still have to be submitted to ensure the full quantity of
information was made available.
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
10 April 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Ask
Scottish Public Services Ombudsman
21 April 2009
Dear Mr McCabe,
ref 20060363
Thank you for your email. Unfortunately it is not clear to me from your message whether you wish to reduce the scope of your request or not.
If you disagree with my decision to charge a contributory fee for providing the requested information, you may request a review. Details of how to do this are in my original decision letter.
Please could you therefore clarify whether:
You wish to reduce the scope of your request; or
You wish to request a review of my decision to charge a contributory fee.
Yours sincerely,
Louise Rae
Information Analyst
show quoted sections
From: Mr P. McCabe
26 April 2009
Dear Miss/Mrs Louise Rae,
a contribution of £16.25 to allow the release of the requested
information should be with you within the next couple of days.
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
26 April 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Mr P. McCabe
24 June 2009
Dear Ask,
Can you please clarify why a response to this FOI request has not
yet been issued. I would also appreciate notification of where the
comeback complaints can be located on the SPSO's website since the
link previously used no longer appears to work.
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
24 June 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Ask
Scottish Public Services Ombudsman
25 June 2009
Dear Mr McCabe,
Thank you for your email. You can find out how to complain about the
SPSO by selecting "How to complain" on the left hand side of our
homepage and then by selecting "Complaining about the SPSO."
I have passed your FOI query onto the appropriate member of our team.
Regards,
Adam McNinch
Outreach Officer
Scottish Public Services Ombudsman
show quoted sections
From: Mr P. McCabe
29 June 2009
Dear Sir or Madam,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of Scottish Public
Services Ombudsman's handling of my FOI request 'Request for
“comeback complaints" and would also appreciate clarification as to
why the (HTML) links supplied by the Ombudsmans office do not
access valid complaints pages.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/re...
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
29 June 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Ask
Scottish Public Services Ombudsman
1 July 2009
Dear Mr McCabe,
I refer to your email of 29 June below. I have considered your message as a request for a review of the handling of your request for information in terms of the Freedom of Information (Scotland) Act 2002.
Your original request was for challenge complaint letters and their corresponding responses covering the period from October 2007 to March 2008.
I have spoken to Louise Rae who was tasked with processing your request for information. Her response of 6 April 2009 explained that we could not release the challenge letters themselves, but that we could release redacted versions of the decision letters. Regrettably, since the arrival of your postal order for £16.25 as a contributory payment towards the provision of the redacted decision letters (received 18 May 2009), Ms Rae has not been able to complete the processing of your request.
I have now asked Ms Rae to ensure the information is made available on our website within 20 working days. I have asked her to notify you as soon as the information is available on our website, which will be no later than 27 July. By way of apology for the delay in providing the information to you I would like to reimburse the payment you have submitted. In order for us to send a cheque to you, please could you confirm your postal address, as you didn't supply this information when submitting your postal order.
With regard to your comments about not being able to access the other information on our website, this is being investigated by our website technicians and we hope to have full access restored as soon as possible. Please accept our apologies for any inconvenience caused by this technical problem.
Yours sincerely,
Niki Maclean
Head of Services
show quoted sections
From: Ask
Scottish Public Services Ombudsman
29 July 2009
Dear Mr McCabe
reference 20060363 / 200901340
I would like to advise that redacted challenge decision letters for the
period October 2007 to March 2008 have been published on our website at
http://www.spso.org.uk/how-complain/comp...
Yours sincerely,
Louise Rae
Information Analyst
show quoted sections
From: Mr P. McCabe
29 July 2009
Dear Niki,
wrt your communication of 1st July. Thanks for the offer but may I
suggest you send the money to Stephen B. Brown at West
Dumbartonshire Council. Tell him to use it for his legal expenses
in assisting him to suppress his involvement in the various
instances of conspiracy to prostitute minors that he and his
associates don't want to admit they are being implicated in.
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
29 July 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Mr P. McCabe
29 July 2009
Dear Louise,
wrt your communication of 29th July, I note that the supplied link
leads to a "page not found" message on the following URL...
http://www.spso.org.uk/how-complain/comp...
This is the same issue that was queried some weeks ago and for
which there has clearly been no resolution.
Perhaps your IT personnel could attend to the matter and provide
the public with access to the unavailable data.
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
29 July 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
From: Ask
Scottish Public Services Ombudsman
30 July 2009
Dear Mr McCabe,
Thank you for your email.
The issues you are having accessing the information are not due to a
technical problem with our website or with the page you are trying to
access. The problem is only that the link I provided in my email has
become 'broken' due to the change in format between our email system and
yours. The only thing that has happened is that the latter part of the
URL has fallen onto the next line of text, so when you click on it, it
thinks you are only clicking on the first part, however it needs the
second part to know what page you are trying to access. We have no
control over this whatsoever, as we cannot account for the format of the
email systems being used by the recipients of emails we send.
I would recommend instead that you browse to the relevant page on our
website as follows:
http://www.spso.org.uk
from the left hand side of the home page select 'How to Complain' and
then 'Complaining about the SPSO'
Then, from the right hand side of that page select 'Challenges to
Casework Decisions'.
I hope this advice is helpful.
Yours sincerely,
Louise Rae
Information Analyst
show quoted sections
Alex Skene left an annotation (30 July 2009)
The correct link is http://www.spso.org.uk/how-complain/comp...
From: Mr P. McCabe
30 July 2009
Dear Louise,
the link supplied in your communication of 29th July (reference
20060363 / 200901340) is on a public web site and has nothing to do
with e-mail addresses. Note that other interested parties have
communicated that they also found SPSO supplied links to be broken.
However as the link has since been corrected, by bodies interested
in disclosure of information under the FOI act, this is now a moot
point.
Unfortunately the complaints are generally so heavily "redacted"
that the only point which is clear is that there are a large number
of extremely disgruntled people who have attempted to use the
SPSO's "services" in the past. Is the relationship between the SPSO
and the various public service bodies prohibiting the provision of
a transparent and effective service to the public?
Yours sincerely,
Mr P. McCabe
From: Ask
Scottish Public Services Ombudsman
30 July 2009
This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.
If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.
If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.
show quoted sections
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G.A. Hamilton left an annotation (30 June 2009)
Link to this