Dear Sir or Madam,

Reference: Replying to letters from members of the public

Could you please release the guidelines to replying to letters from
members of public and what is the procedure to complain about my
many letters being ignored by the Home Secretary for over three
months?

Yours faithfully,

Derek Canning LLB[hons]

Direct Communications Unit

2 Marsham Street, London SW1P 4DF

Switchboard 0870 0001585 Fax: 020 7035 4745 Textphone: 020 7035 4742

E-mail: [Home Office request email] Website: www.homeoffice.gov.uk

Dear Mr Canning

Thank you for your email dated 11 May 2009 in which you ask about
guidelines for replying to letters from the public and procedures for
complaints. Your request is being handled in accordance with the Freedom
of Information Act 2000 as a request for information.

We aim to send you a full response within 20 working days of our receiving
your request. You should receive this response by 5 June 2009.

If you have any queries about the handling of your information request
please do not hesitate to contact me.

Yours sincerely

Jo Hollis

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Dear Mr Canning

I sent you the attached last week and it was returned to me. We have been
doing some technical work here and I suspect that this might be to blame.

As you will see you will receive a full reply from me by 26 June.

Jo Hollis

Jo Hollis

Communication Directorate
Direct Communications Unit
Home Office, 2 Marsham Street, London SW1P 4DF

Tel: +44 (0)20 7035 4725
Fax: +44 (0)20 7035 4745
Web: [1]www.homeoffice.gov.uk

( My usual pattern is to be in the office Monday to Wednesday, with poise
contact on a Thursday.)

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References

Visible links
1. http://www.homeoffice.gov.uk/

Dear Hollis Jo,

I await your reply.

Yours sincerely,

Derek Canning LLB [HONS]

Direct Communications Unit

2 Marsham Street, London SW1P 4DF

Switchboard 0870 0001585 Fax: 020 7035 4745 Textphone: 020 7035 4742

E-mail: [Home Office request email] Website: www.homeoffice.gov.uk

26 June 2009

Dear Mr Canning,

I am writing further to my colleague Jo Hollis's correspondence of 4 June
regarding your information request.

I regret to inform you that we are unable to send a reply to your request
today. The draft has been completed but is currently at the approval
stage.

I can assure you that we will send the full response as soon as possible
next week.

Yours sincerely,

Mr G Marsh

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Dear Public Enquiries (CD),

Still waiting

Yours sincerely,

Derek Canning LLB [HONS]

Mr Canning

Attached is your FOI reply.

Jo Hollis

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Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Home Office's
handling of my FOI request 'Replying to letters from members of the
public'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/re...

Yours faithfully,

Derek Canning LLB [HONS]

Dear Mr Canning,

Please find attached correspondence in relation to your recently requested
internal review.

Yours sincerely,

John Bragaglia

Information Access Consultant

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Mr Canning,

Please find attached response to your request for an internal review.

Yours sincerely,

John Bragaglia

Information Access Consultant

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.