Dear Sir or Madam,

Please could I have a copy of all contracts, instructions, and
communications between Liverpool City Council and "The Regenda
Group" relating to their team of "Home Ownership Advisory Officers"
appointed to the Granby area.

Yours faithfully,

Julian Todd

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

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Dear Julian Todd,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[Liverpool City Council request email]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

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Dear Mr Todd

FOI REQUEST NO: 22241

Many thanks for your recent communication requesting information under
the Freedom of Information Act 2000, dated 14.01.08.

Once your request has been actioned either myself or a colleague will
respond to you.

I should be grateful if you would quote the above FOI Request No in
all future communications.

Yours sincerely

Wendy Twigge
Information Manager

show quoted sections

Dear Mr Todd

Freedom of Information Request: 22241

Regenda group HOAOs

I refer to your request for information made uner the Freedom of
Information Act 2000, dated 14 January 2008.

The information you specifically sought was:

Copies of all contracts, instructions, and communications between
Liverpool City Council and "The Regenda Group" relating to their team of
"Home Ownership Advisory Officers" appointed to the Granby area.

The Home Ownership Advisory Officers work citywide and consequently none
of them are appointed specifically to the Granby area. I can inform you
that the arrangements under which the officers are engaged is set out in
a report to the City Council's Executive Board entitled Home Ownership
Solutions dated 29 April 2005 and reference HSG 40. This can be
accessed via the following web link:

http://councillors.liverpool.gov.uk/Publ...
6436/$HSG40HomeOwnershipSolutions.docA.ps.pdf

I realise that this does not provide all the information you have
requested, however since the officers work citywide and not just in the
Granby area, I would be obliged if you would clarify whether you still
require the information. Once I receive this clarification I will
endeavour to obtain the information you require at the earliest
opportunity.

When we are unable to provide you with the information you requested or
we do not hold the information sought, we are required to serve you with
a Section 17 Notice, please treat this letter as such a notice.

Section 17

The City Council will consider appeals, referrals or complaints in
respect of your Freedom of Information Act 2000 request under the first
stage of the Have Your Say Scheme. You can either complete a form
on-line at our website -
http://www.liverpool.gov.uk/feedback_for... or you can complete
a form at any One Stop Shop or Library. Alternatively, you can write to
us at Liverpool Direct, Freepost, NWW 3400A, Liverpool L1 3ZZ. Your
complaint/appeal/referral will be investigated by a different senior
officer within ten working days.

If you remain dissatisfied you may also apply to the Information
Commissioner for a decision about whether the request for information
has been dealt with in accordance with the Freedom of Information Act
2000.

The Information Commissioner's website is www.ico.gov.uk and the postal
address and telephone numbers are:-

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF. Fax number 01625 524 510, DX 20819, Telephone 01625
545745. Email - [email address] (they advise that their email is
not secure).

I trust this information is of assistance to you.

Yours sincerely

Miss W Twigge

Information Manager

Jenny Beattie
Customer Feedback Team
Room 1, Chief Executive Office
Municipal Buildings
Dale Street
Liverpool
L2 2DH
Tel: 0151 225 3603
www.liverpool.gov.uk

Liverpool - European Capital of Culture 2008

P Please consider the environment before printing this e-mail. Thank you

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Dear Beattie, Jenny,

Thank you for your reply. In paragraph 4 of page 37 of the document
you referred me to -- Home Ownership Solutions (ref HSG 40) -- it
says:

"The HOAO for Liverpool are employed by Maritime Housing
Association who contracts with Liverpool to provide for this
service."

May I have a copy of all contracts between Liverpool and "Maritime
Housing Association" for said HOAO services which could potentially
result in employees of "The Regenda Group" visiting the Granby Area
on 14 January 2008 as "Home Ownership Advisory Officers" on behalf
of the council?

Thank you,

Julian Todd.

Dear Mr Todd

FOI REQUEST - 23142
Contract between Liverpool and Maritime Housing Association

Many thanks for your recent communication requesting information under
the Freedom of Information Act 2000.

Once your request has been actioned either myself or a colleague will
respond to you.

I should be grateful if you would quote the above FOI Request No in
all future communications.

Regards

WendyTwigge
INFORMATION MANAGER

show quoted sections

Dear Mr Todd

FOI: 23142

Regenda group HOAOs

In response to your further information request dated 4 February 2008.

You specifically asked for:

A copy of all contracts between Liverpool and "Maritime Housing
Association" for said HOAO services which could potentially result in
employees of "The Regenda Group" visiting the Granby Area on 14 January
2008 as "Home Ownership Advisory Officers" on behalf of the council.

Would advise you that the only "contract" as such is the letter from the
City Council to Maritime (now Regenda) dated 12 May 2004 of which I
attach a copy.

I would also point out that the officers appointed are contracted to
work in any part of the city, including Granby, to assist and advise
owner occupiers. Their work and location depends on the policies and
programmes the City Council is following and will be arranged through
the Neighbourhood Teams.

The detail of the work and the code of conduct is contained within the
previous link sent to you.

When we are unable to provide the all information due to an exemption
being applied or we do not hold the information we are required to serve
you with a Section 17 Notice. Please treat this letter as such a notice.

Section 17 Notice

The City Council will consider appeals, referrals or complaints in
respect of your Freedom of Information Act 2000 request under the first
stage of the Have Your Say Scheme.

You can either complete a form on-line at our website -
http://www.liverpool.gov.uk/feedback_for... or you can complete
a form at any One Stop Shop or Library. Alternatively, you can write to
us at Liverpool Direct, Freepost, NWW 3400A, Liverpool L1 3ZZ. Your
complaint/appeal/referral will be investigated by a different senior
officer within ten working days.

If you remain dissatisfied you may also apply to the Information
Commissioner for a decision about whether the request for information
has been dealt with in accordance with the Freedom of Information Act
2000.

The Information Commissioner's website is www.ico.gov.uk
<http://www.ico.gov.uk/> and the postal address and telephone numbers
are:-

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF. Fax number 01625 524 510, DX 20819, Telephone 01625
545745. Email - [email address] <mailto:[email address]> (they
advise that their email is not secure).

Yours sincerely

Miss W Twigge

Information Manager

Jenny Beattie
Customer Feedback Team
Room 1, Chief Executive Office
Municipal Buildings
Dale Street
Liverpool
L2 2DH
Tel: 0151 225 3603
www.liverpool.gov.uk

Liverpool - European Capital of Culture 2008

P Please consider the environment before printing this e-mail. Thank you

show quoted sections

Dear Jenny Beattie,

Thank you for your timely reply. The letter is interesting,
although it appears to be going backwards in time.

The 12 May 2004 letter you sent me as the contract, such as it is,
states that the arrangement to cover the recruitment and salaries
of five caseworkers is for a period up to March 2006.

The Home Ownership Solutions (ref HSG 40) document which mentioned
said contractual arrangement was released on 29 April 2005. It did
not say that the above had been extended.

The particular visit by "Home Ownership Advisory Officers" employed
by "The Regenda Group" according to some so-far undisclosed
relationship with Liverpool City Council was on 14 January 2008.

The 2004 letter suggests that full costs for this service
(salaries, pension and NI contributions, transport and
communication requirements, publicity and marketing, training and
project management) are covered by the Council.

Presumably the Council will receive some kind of a bill originating
from The Regenda Group for these services, and there will be some
degree of accounting for what was done and what had been contracted
for before the money is paid out. In other words, I can't believe
that this is it; the paperwork has to be within easy reach for
business that is being conducted today and going to be paid for
tomorrow.

Are you sure that this 2004 letter really is the only written
contract, instruction, or communication between Liverpool City
Council and "The Regenda Group" for HOAO services going on now?

Yours sincerely,

Julian Todd.

Dear Mr Todd

I will forward your comments to the appropriate service area and respond
back to you in due course.

Yours sincerely

Jenny Beattie
Customer Feedback Team
Room 1, Chief Executive Office
Municipal Buildings
Dale Street
Liverpool
L2 2DH
Tel: 0151 225 3603
www.liverpool.gov.uk
Liverpool - European Capital of Culture 2008
P Please consider the environment before printing this e-mail. Thank you

show quoted sections

Dear Mr Todd

Please find attached further response to your FOI enquiry.

Kind Regards

On behalf of Wendy Twigge, Information Manager

show quoted sections

Dear Wendy Twigge,

Thank you for your response of 20 February 2008. It is apparent
that, regarding this HOAO contracted work, the Council somewhat
more informal than I had hoped.

Although this request has not been fully satisfied, I will consider
it closed.

Yours sincerely,

Julian Todd.

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

Dear Mr Todd,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[Liverpool City Council request email]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections