Dear Sir or Madam,

Please send me a copy of the contract Liverpool City Council signed
with Veolia for refuse and recycling collection.

Thanks for your help!

Francis

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Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

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Dear Francis,

Thank you for your recent e-mail.

I have forwarded your enquiry to our Environmental Services Department
who will respond to you directly.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[Liverpool City Council request email]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via email? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Liverpool Direct,

Hi - I sent this request to you on 20th December, and haven't
received a reply yet.

Could you track down why I haven't?

Thanks!

Francis

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

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Dear Mr Irving,

Thank you for your recent e-mail.

I have re-forwarded your enquiry for a response from the environmental
services department as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[Liverpool City Council request email]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via email? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Liverpool Direct,

Hi, I still don't have a response to this request which I made back
in December.

You have already forwarded my request to the environmental services
department twice, and I still have no response from them.

Could you trace what has happened?

See
http://www.whatdotheyknow.com/request/re...
for the full correspondence.

Yours sincerely,

Francis

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

Dear Francis Irving,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[Liverpool City Council request email]

www.liverpool.gov.uk <http://www.liverpool.gov.uk/>

Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk <http://www.liverpool.gov.uk/> and complete the
easy online registration form.

show quoted sections

Dear Mr Irving

FOI REQUEST NO: 29133

RE: Refuse and recycling collection contract

Many thanks for your recent communication requesting information under the
Freedom of Information Act 2000, dated 22nd May.

I understand that you have sent this request in previously to Liverpool
Direct Limited, unfortunately it should have been forwarded to Wendy Twigge
Information Manager by Liverpool Direct Limited who deals with all
information requests. Miss Twigge has not received this request until 22
May, 2008 and apologies for this delay.

Your request will now be processed and as soon as we have the appropriate
information Miss Twigge will respond to you.

I should be grateful if you would quote the above FOI Request No in all
future communications.

Many thanks

Yours sincerely

Wendy Twigge
Information Manager

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Hi Wendy,

I made a Freedom of Information request to you on 17th December
2007, and have still not received a reply.

I have repeatedly reminded you to reply. You can see the full
record of correspondence here:
http://www.whatdotheyknow.com/request/re...

You are now clearly breaching the Freedom of Information Act
section 10 (1). I am writing to ask you to comply now, by sending
me a copy of the contract Liverpool City Council signed with Veolia
for refuse and recycling collection.

If you do not immediately answer my request following this email,
please consider it instead a request for an internal review, and
send this to the person within Liverpool City Council who handles
FOI reviews.

I would also like to point out that under the Audit Commission Act
1998 s15 (1)(a) the contract with Veolia is open for inspection at
certain times of year by the public. Because of this, the contract
cannot be commercially confidential, as it is clearly not
confidential.

If you refuse this request on the grounds of commercial
confidentiality, then I shall be complaining to the Information
Commissioner.

Your easiest course of action, to save you and the people in your
council a lot of hassle, and to not waste my time and taxpayers
money, is simply to attach the contract and send it to me.

I look forward to your prompt response.

Francis Irving

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

Dear Francis Irving,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[Liverpool City Council request email]

www.liverpool.gov.uk

Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Sir or Madam,

I am requesting an internal review of the following Freedom of
Information request.

http://www.whatdotheyknow.com/request/re...

I originally sent it on 20 December 2007, and have received no
reply, just automated acknowledgements.

Yours sincerely,

Francis

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: www.liverpool.gov.uk .

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

Dear Mr Francis Irving,

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[Liverpool City Council request email]

www.liverpool.gov.uk

Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via e-mail? Go to
www.liverpool.gov.uk and complete the easy online registration form.

show quoted sections

Dear Mr. Irving

I am writing to confirm that I have now obtained a copy of the contract
that you require.

However, due to the size of the document it cannot be sent in electronic
format as it is in excess of 10Mb and will be stopped from being sent
due to restrictions on the Councils e-mail servers.

If you would let me have a forwarding address I would be happy to send a
copy of the report to you.

Kind regards

Rob Woods

Rob Woods
Finance & Legal Services Directorate
Legal Services
Room 221
Municipal Buildings
Dale Street
Liverpool L2 2DH

Tel: 0151 225 6712
Fax: 0151 225 2392
e-mail: [email address]

Liverpool European Capital of Culture 2008

P Please consider the environment before printing this e-mail. Thank you

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