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A Johnson made this Freedom of Information request to Local Government Ombudsmen
The request was successful.
From: A Johnson
4 November 2009
Dear Sir or Madam,
In a recent publication on your website called 'Ombudsmen highlight
significant cases in latest Digest' you conclude by stating
'Complainants obtained redress in just over 27 per cent of cases
investigated'.
Can you provide information on how you reached this conclusion?
I am particularly interested in knowing if the percentage includes
cases in which the Ombudsmen recommended a redress but the
authority never provided it, or provided a lesser level of redress.
If the stated percentage does not include those cases in which the
council did not provide redress, or provided a lesser redress than
recommended by the Ombudsman please supply information as to how
you know. Does the Ombudsman for example, follow up every complaint
after a period of time to ensure the redress is in fact delivered
by the authority? Or do you have another method?
Yours faithfully,
A Johnson
From: Foi Officer
Local Government Ombudsmen
6 November 2009
Dear A Johnson
Our ref: CS/09/120
This is to acknowledge receipt of your request for information, which we received on 6 November. We will respond within the 20 working day target (which would be by 3 December 2009) or, if unable to do so, we will write to you again explaining why.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
show quoted sections
From: Foi Officer
Local Government Ombudsmen
2 December 2009
Dear A Johnson
Our ref: CS/09/120
I attach a letter in response to the request below.
Yours sincerely
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
show quoted sections
From: A Johnson
2 December 2009
Dear Foi Officer,
Our ref: CS/09/120
Thank you for your response, could you point out where the letter
you refer to is or how I access it?
Yours sincerely,
A Johnson
From: Foi Officer
Local Government Ombudsmen
3 December 2009
Our ref: CS/09/120
Apologies
Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|
show quoted sections
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