Record Systems recording customer contact and Internal communications relating to customer enquiries

Dear Mr. Braithwaite
Thank you for your Freedom of Information request dated 1 December 2009 in which you asked for information regarding Record Systems recording customer contact and Internal communications relating to customer enquiries.
Information relevant to a specific title may be recorded against that title as an electronic record although customer contact (by phone or in person) may not be recorded specifically unless it relates to an ongoing matter where it may be recorded e.g. your own enquiries at our Tunbridge Wells office.
If you have any queries about this letter, please contact me.
If you are dissatisfied with this response to your request, you may seek an internal review by writing to:
Mike Westcott-Rudd
Head of Corporate Legal Services
Land Registry Head office
Lincoln’s Inn Fields
London
WC2A 3PH
Email: [email address]
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by Land Registry. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Freedom of Information Officer

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