Provision of ICT Services

Lee Parry made this Freedom of Information request to Greenwich Borough Council

The request was successful.

From: Lee Parry

15 April 2010

Dear Greenwich Borough Council,

I wish to request details relating to the provision of ICT Services
for your Council.

1) Are your ICT services still outsourced to another supplier? If
yes who is the supplier and what is the term of the contract
including any potential extension periods.

2) What has been the annual cost of the services supplied since the
ICT services were outsourced?

3) What is the scope of the outsourcing agreement, ie what are the
specific terms of the deliverables included within the initial
contract etc?

4) What additional annual expenditure has been made to the
outsourced company separate to the items defined within the scope
of the initial contract?

5) What are the current Council plans regarding the provision of
ICT services once the current contract comes to an end?

6) Are there any lessons learnt reports available relating to the
outsourcing of ICT services?

Yours faithfully,

Lee Parry

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From: foi
Greenwich Borough Council

15 April 2010

Dear Mr Parry

Your Request has been logged as RFI/02069. You may expect a response
within the statutory 20 working days time period, i.e. by 14 May 2010.

Alan Soskin
Corporate Information Manager, Greenwich Council
Human Resources & Organisational Improvement
4th floor, Riverside House, Woolwich High Street, London SE18 6BU
Tel: 020 8921 5084

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From: Alan Soskin
Greenwich Borough Council

12 May 2010

Dear Mr Parry

I write with reference to your Request, shown below. You could normally
have expected a response within the next day or two, but I am writing to
advise you that there will be a delay. This is because of the need to
extract data from a number of different sources in order to provide you
with the detailed information that you have requested, e.g specific terms
of deliverables.

I anticipate that you will receive a full response from us within a
further 20 working days, i.e. by 10th June 2010. I apologise for this
delay.

FOI Coordinator, on behalf of Greenwich Council
4th floor, Riverside House, Woolwich High Street, London SE18 6BU
Tel: 020 8921 5084

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From: Lee Parry

11 June 2010

Dear Alan Soskin,

I write with regards to your previous update. Can you supply a date
with which the information will be available?

Yours sincerely,

Lee Parry

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From: Alan Soskin
Greenwich Borough Council

11 June 2010

Dear Mr Parry

My apologies for the delay in sending you our response. However, I am now
pleased to advise you of our response - which is as follows.

1) Are your ICT services still outsourced to another supplier? If yes who
is the supplier and what is the term of the contract including any
potential extension periods.

IBM until December 2013

Northgate until August 2015

Logicalis until August 2015

Liberata have an extended contract to June 2011

Civica until September 2016

2) What has been the annual cost of the services supplied since the ICT
services were outsourced?

IBM £3.25M

Northgate £142,141.00

Logicalis £894,000

Liberata £540,000

Civica £260,000

3) What is the scope of the outsourcing agreement, ie what are the
specific terms of the deliverables included within the initial contract
etc?

IBM provide Data Centre, Hosting and Desktop Hardware provision

Northgate provide Servicedesk, Application support and Desktop services

Logicalis provide network services

Liberata provide VME and Bulk printing services

Civica provide Hosting and Application support for the Financial systems

4) What additional annual expenditure has been made to the outsourced
company separate to the items defined within the scope of the initial
contract?

The costs for Non Core work carried out in 2009/10 by all the suppliers is
approximatly £350,000

5) What are the current Council plans regarding the provision of ICT
services once the current contract comes to an end?

No current plans.

6) Are there any lessons learnt reports available relating to the
outsourcing of ICT services?

Clearly there have been lessons learnt, however there is not a report that
is available

Alan Soskin
Corporate Information Manager, Greenwich Council
Human Resources & Organisational Improvement
4th floor, Riverside House, Woolwich High Street, London SE18 6BU
Tel: 020 8921 5084

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