Dear Sir or Madam,

Please could you tell me how many professionally qualified
librarians you have working in front line posts in your public
libraries. By qualified I mean staff members who hold an MCLIP
qualification as awarded by the Chartered Institute of Library &
Information professionals. By front line posts I mean staff members
who work on enquiry desk services.

Yours faithfully,

Colin Sawers

Dear Mr Sawers,

Thank you for your request for information, which was received by Essex
County Council on Monday September 28th.

Your request is covered by the Freedom of Information Act, under which
we must respond within 20 working days.

In order to identify and locate the information, please let me know
whether under your interpretation of "enquiry desk services" we should
include staff working in our Answers Direct telephone/internet enquiry
service.

Please contact me if you would like further advice or assistance about
your request or your right to access information held by Essex County
Council.

If you are not satisfied with my response to your request, please let me
know. If I am unable to resolve the issue immediately, I will explain
our complaints procedure.

If, after following our complaints procedure, you are still not
satisfied, you are entitled to ask the Information Commissioner to
review our decision. You can contact him at Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, telephone 01625 545700.

Yours sincerely,

Chris Booty, Information & Learning Services Development Manager

Adults, Health & Community Wellbeing : Libraries

Essex County Council

Goldlay Gardens, Chelmsford, Essex CM2 0EW

telephone: 01245 244936

email: [email address]

This email (including any attachments) is intended only for the recipient(s) named above. It may contain confidential or privileged information and should not be read, copied or otherwise used by any other person unless express permission is given. If you are not a named recipient, please contact the sender and delete the email from your system. It is the recipient's responsibility to ensure that appropriate measures are in place to check for software viruses.

Dear Chris Booty Information & Learning Services Development
Manager,

Please exclude staff working at Answers Direct and only include
those working in frontline library sites with face to face contact
with customers.

Thank you for your help.

Yours sincerely,

Colin Sawers

Dear Mr Sawers,

I am pleased to enclose the following information, which I believe
satisfies your request:

15 of our front line enquiry staff hold a professional qualification in
Librarianship or Information Science

You may reuse all or part of his information free of charge in any
format or medium. You must reuse it accurately and not in a misleading
context

If you are not satisfied with my response to your request, please let me
know. If I am unable to resolve the issue immediately, I will explain
our complaints procedure.

If, after following our complaints procedure, you are still not
satisfied, you are entitled to ask the Information Commissioner to
review our decision. You can contact him at Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, telephone 01625 545700.

Please contact me if you would like further advice or assistance about
your request or your right to access information held by Essex County
Council.

Yours sincerely,

Chris Booty, Information & Learning Services Development Manager

Adults, Health & Community Wellbeing : Libraries

Essex County Council

Goldlay Gardens, Chelmsford, Essex CM2 0EW

email: [email address]

This email (including any attachments) is intended only for the recipient(s) named above. It may contain confidential or privileged information and should not be read, copied or otherwise used by any other person unless express permission is given. If you are not a named recipient, please contact the sender and delete the email from your system. It is the recipient's responsibility to ensure that appropriate measures are in place to check for software viruses.

Dear Chris Booty Information & Learning Services Development
Manager,

Thank you for responding to my request so promptly.

Yours sincerely,

Colin Sawers