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Processing of postal items received at DLA Blackpool
Steve Johnson made this Freedom of Information request to Department for Work and Pensions
The request was partially successful.
From: Steve Johnson
8 October 2009
Dear Sir or Madam,
Please would you be so kind as to supply me with the following
information :
i) The total number of customer postal items received at DLA
Blackpool by day/week/month/year
ii) Time taken to view such postal items
iii) Average time for postal items to be processed on to the
computer system
iv) Any statistics/numbers on loss of forms/postal items sent
through the postal system to DLA Blackpool
v) Any targets/performance information on DLA Blackpools dealing
with postal forms/requests.
for whatever periods records exist.
Yours faithfully,
Steve Johnson
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
8 October 2009
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/foi/
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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
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1. http://www.dwp.gov.uk/foi/
From: Steve Johnson
6 November 2009
Dear DWP Adelphi Freedom-of-Information-Request,
I have not received a response to my FOI request.
By law the FOI request should have been answered promptly.
As I have not received a response by 5th November 2009 and you have
not replied with a legal reason why you would need extra time to
reply you are now breaking the law.
Yours sincerely,
Steve Johnson
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
6 November 2009
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/foi/
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dwp.gov.uk/foi/
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
11 November 2009
Dear Mr Johnson
Please see attached an update on your FoI request.
Kind regards
Central FoI Team
show quoted sections
From: Steve Johnson
25 November 2009
Dear DWP Adelphi Freedom-of-Information-Request,
I am still awaiting a response to my FOI request.
Yours sincerely,
Steve Johnson
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
25 November 2009
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/freedom-of-informa...
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
25 November 2009
Dear Mr Johnson
Please see attached response to your FoI request.
Kind regards
Central FoI Team
show quoted sections
From: Steve Johnson
29 November 2009
Dear DWP Adelphi Freedom-of-Information-Request,
Many thanks for the information.
I am however disappointed that data relating to time to
open/process mail received is not able to be given.
5 years ago on contacting the Dept. regarding a form sent by mail I
was informed " we do not get to open them for at least 4 weeks due
to the amount we receive".
On the same phone discussion this year virtually the exact same
statement was made.
Will data relating to mail processing now be collected to ensure
that the system improves ?
I must also say that when explained to the staff at DWP Blackpool
that the matter was urgent they then quickly dealt with my form in
a very efficient way.
Yours sincerely,
Steve Johnson
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
29 November 2009
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/freedom-of-informa...
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
2 December 2009
Dear Mr Johnson
Please see attached acknowledgement letter confirming receipt of your
FoI request.
Kind regards
Central FoI Team
show quoted sections
From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions
23 December 2009
Dear Mr Johnson
Thank you for your recent request via the Freedom of information team
regarding your enquiry below . Please see attached reply.
Thank you
Central FOI Team
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