Policies for anti-social behaviour

Alison Hammond made this Freedom of Information request to Harrogate Borough Council

The request was partially successful.

From: Alison Hammond

2 August 2009

Dear Sir or Madam,

I would be very grateful to be provided with information on
Harrogate Borough Council’s policies for anti-social behaviour as
pertains to council property and social housing tenants.

I am a concerned community member in Bilton and worried by the
Council’s and Head of Housing apparent lack of action over the
anti-social behaviour such as foul language, littering, drug
dealing, intimidation and noise coming from a neighbouring
property.

Yours faithfully,
Alison Hammond

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From: Alison Hammond

27 February 2010

Dear Harrogate Borough Council,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Harrogate Borough
Council's handling of my FOI request 'Policies for anti-social
behaviour'.

I made this request and another request around consultation some
time ago. The Head of Housing has successfully responded to my
other request and I am satisfied with the response. However, this
request on policies is still outstanding and I am still interested
to understand more about Harrogate Borough Council's attitude and
responses to anti-social behaviours in our community.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/po...

Yours faithfully,

Alison Hammond

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From: CustomerServices
Harrogate Borough Council

27 February 2010

Harrogate Borough Council is improving the online services it offers its customers. To make sure the new website meets the needs of the people it serves, we would like you to complete a short survey; it should take no longer than 2-3 minutes. Your views will make all the difference in getting the website focussed on the customer
Your responses will highlight what needs to be changed and how we can make it better. Not only will you be providing us with valuable feedback for improving Council services, but it's your chance to
make sure your views are included in the future of our service delivery.
Please click on the link below that will take you the Harrogate Borough Council website, where you will be prompted to take the survey. http://www.harrogate.gov.uk

Customer Services
Customer Service Centre
Harrogate Borough Council

Tel: 0845 300 6091 or extn 4302
e-mail: [email address]
web site: www.harrogate.gov.uk
General Enquiries 01423 500600
postal address: Council Offices, Crescent Gardens Harrogate HG1 2SG
Open : Monday to Friday 8.30am - 4.30pm

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From: CustomerServices
Harrogate Borough Council

1 March 2010

Thank you for your email.
This has been forwarded to the FOI Officer, who will contact you directly.

Yours Sincerely
Gemma

Customer Services
Customer Service Centre
Harrogate Borough Council

Tel: 0845 300 6091 or extn 4302
e-mail: [email address]
web site: www.harrogate.gov.uk
General Enquiries 01423 500600
postal address: Council Offices, Crescent Gardens Harrogate HG1 2SG
Open : Monday to Friday 8.30am - 4.30pm

What do you want from the Harrogate Borough Council website? Fill in the survey at
www.harrogate.gov.uk

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From: Alison Best
Harrogate Borough Council

1 March 2010

Alison
Thanks for your email.
I am the Council's Freedom of Information Officer. In the first instance I
have contacted Alan Jenks to see if there is any further information he
can provide you with. If there is I will ask that he sends it to you
asap.
If I don't hear back from him within the next week I will instigate our
formal appeal process.
I will keep you up to date with developments

Alison Best
Principal Conveyancer & Information Law Officer
Harrogate Borough Council
Crescent Gardens
Harrogate
HG1 2SG
Tel 01423 556031
Fax 01423 556010
[1][email address]
[2]www.harrogate.gov.uk

>>> Alison Hammond <[FOI #15748 email]> 27/02/2010
09:27 >>>
Dear Harrogate Borough Council,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Harrogate Borough
Council's handling of my FOI request 'Policies for anti-social
behaviour'.

I made this request and another request around consultation some
time ago. The Head of Housing has successfully responded to my
other request and I am satisfied with the response. However, this
request on policies is still outstanding and I am still interested
to understand more about Harrogate Borough Council's attitude and
responses to anti-social behaviours in our community.

A full history of my FOI request and all correspondence is
available on the Internet at this address:

[3]http://www.whatdotheyknow.com/request/po...

Yours faithfully,

Alison Hammond

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From: Alison Best
Harrogate Borough Council

2 March 2010

Hi Alison
I now have some further information for you in connection with your request.
Housing have now confirmed that they are currently reviewing their Anti Social Behaviour Policy but the current policy is on the Council's website and as such is outside the scope of FOI. Please see www.harrogate.gov.uk/immediacy-2668. The contact for the review is Noel Duke in Housing.
The Council's Safer Communities Co ordinator has also provided the following comments :-
"The Harrogate District Safer Communities Partnership arranges Multi Agency Problem Solving Meetings which uses problem solving to tackle the more serious cases that single agencies can not solve alone. Other ASB cases are normally dealt with by the Safer Neighbourhood meetings that allow residents to bring up local issues for agencies to respond to. NY Police normally lead on this but HBC should be more involved in the future.

We are currently developing a minimum standard for dealing with ASB across North Yorkshire, but it is not available as yet."

I hope that you now have the information you require but if you are still not happy please let me know .
Thanks

Alison Best
Principal Conveyancer & Information Law Officer
Harrogate Borough Council
Crescent Gardens
Harrogate
HG1 2SG
Tel 01423 556031
Fax 01423 556010
[email address]
www.harrogate.gov.uk

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