Performance targets for Capgemini IT services

Lisa Evans made this Freedom of Information request to HM Revenue and Customs

The request was refused by HM Revenue and Customs.

From: Lisa Evans

16 May 2010

Dear HM Revenue & Customs,

I would like to request the performance targets for Capgemini IT
services. I would like the targets that are key performance
indicators to be labelled as such.

I expect there to be around 500 performance targets and 200 key
performance indicators, according to section 12 of the following
document:

http://www.whatdotheyknow.com/request/31...

Yours faithfully,

Lisa Evans

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From: Request, FOI (Security Cen Pol FOI )
HM Revenue and Customs

17 May 2010

Attachment FOI 1614 10 L Evans Acknowledgement Letter.pdf
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<<FOI 1614-10 L Evans Acknowledgement Letter.pdf>>
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From: Tully, Eileen (IMS Director's Office)
HM Revenue and Customs

24 May 2010

Attachment 100524 Reply 1614 10.doc
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Dear Ms Evans

Please see the attached in response to your email dated 16 May.

Eileen Tully

IMS Director's Office

020 8544 2717

For Data Security this email has a 'PROTECT' status unless otherwise
stated.

<<100524 Reply 1614 10.doc>>

The information in this e-mail and any attachments is confidential and may
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recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.

HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.

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From: Lisa Evans

26 May 2010

Dear HM Revenue & Customs,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of HM Revenue &
Customs's handling of my FOI request 'Performance targets for
Capgemini IT services'.

I would like to clarify that I do not request
"contract pricing and funding information" but simply a list of
performance indicators and their associated targets.

If there is information about "contract pricing and funding
information" contained within the performance indicators and their
associated targets, then I am happy for that information to be
redacted.

I would like to point out that on applying the S.43(2) exemption,
HMRC should have provided evidence that Capgemini consider the
release of the information would be prejudicial to their commercial
interests. The ICOs guidance clearly states:

"The public authority must not speculate as to whether there is any
commercial detriment and the reasons why without any evidence or
input from the third party."

http://www.ico.gov.uk/upload/documents/l...

I would like either:

* confirmation that HMRC have been in touch with Capgemini
specifically with respect to this request;

or

* a relevant excerpt from the contract between HMRC and Capgemini
which makes clear the information being sought would be
commercially detrimental if released.

I would like to add that transparency is in the public interest and
has the potential to save the public money; if Capgemini's
competitors knew the details of the contract they would be better
positioned to seek ways to offer a better and cheaper service in
the future - release of the information would promote competition
and promote the operation of a free
market.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/pe...

Yours faithfully,

Lisa Evans

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From: Request, FOI (Security FOI Team)
HM Revenue and Customs

7 July 2010

Attachment 1614 10 review 100707.pdf
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Ms Evans,

Please find the response to your recent Freedom of Information request
attached.

freedom of Information Team
HMRC.

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. Unless you are the intended
recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.

HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.

The Commissioners for HM Revenue and Customs are not liable for any
personal views of the sender.

This e-mail may have been intercepted and its information altered.

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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