Performance related pay for Investigators

Trevor R Nunn made this Freedom of Information request to Local Government Ombudsmen

The request was partially successful.

From: Trevor R Nunn

14 January 2010

Dear Local Government Ombudsmen,

I would like a list of any and all performance related pay targets
you have in place for investigators. I would also like to know what
level of performance related pay they receive if they achieve those
targets.

For your information I have searched your website and cannot find
the information I require.

Yours faithfully,

Trevor R Nunn

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George Cant left an annotation (18 January 2010)

Hi there

If the LGO was relying on performance related pay, most of the investigators would be on less then nothing. I wander what mechanisms they use to increase pay.

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Trevor R Nunn left an annotation (18 January 2010)

I was told by an investigator that they recieve a bonus if they meet targets to complete a certain proportion of complaints withing in 3 months and practically all complaints within 12 months.This is why they try and close down complaints quickly and are reluctant to comeback on complaints. When they are forced to comeback, as they did in my case, they gave my complaint a new number so it didn't interfere with their bonus.

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George Cant left an annotation (19 January 2010)

You know Trev - i bet i can find that pattern in there accounts. I wander if there is any link to the types of complaints and the averidge time wasted by the LGO.

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From: Foi Officer
Local Government Ombudsmen

21 January 2010

Dear Mr Nunn

Our ref: CS/10/002

This is to acknowledge receipt of your request below. We will respond within the 20 working day target (which would be by 11 February 2010) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

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Trevor R Nunn left an annotation (24 January 2010)

LGO Investigator: "We have certain targets one of which is that we have to discontinue investigations, or 98 percent of investigations within a year,"

http://ombudsmanwatchers.org.uk/evidence...

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From: Foi Officer
Local Government Ombudsmen

8 February 2010

Attachment CS 10 002 Nunn.doc
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Attachment CS 10 002 Casework credits.doc
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Attachment CS 10 002 inv performance and pay.doc
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Dear Mr Nunn

I attach a letter and other documents in response to your request below.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections

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From: Trevor R Nunn

8 February 2010

Dear Foi Officer,

Thank you for the information. As a result of the information
supplied I now have a specific supplementary question but to avoid
any confusion I will submit it as a separate FOI request.

Yours sincerely,

Trevor R Nunn

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Trevor R Nunn left an annotation ( 8 February 2010)

If you receive a response which is more comprehensive than you expected, more than likely the authority is trying to hide something.

http://www.whatdotheyknow.com/request/ti...

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