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Performance of street light repairs

Neil McGovern made this Freedom of Information request to Cambridgeshire County Council

The request was successful.

From: Neil McGovern

8 July 2009

Dear Sir or Madam,

Could you please provide, for the last year, broken down by
district if possible:

1) Total number of street lighting repairs performed by the
Council, in urgent, non-urgent and 'beyond your control' categories

2) Total number of urgent street light repairs not repaired within
24 hours

3) Total number of non-urgent street light repairs not repaired
within 7 working days

4) Total number of defects beyond your control (Electricity
company) i.e.. Supply failures, low voltage,etc. not repaired
within 15 working days

Yours faithfully,

Neil McGovern

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From: Blackburn Tamar
Cambridgeshire County Council

27 July 2009

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Tamar Blackburn
ES Business Support

The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues.

Visit www.cambridgeshire.gov.uk

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From: Neil McGovern

27 July 2009

Dear Blackburn Tamar,

Thank you for your reply. For the third item, Total number of non -
urgent repairs not repaired within 7 working days, I seem to have
been provided with average wait times per District. I'm requesting
the actual numbers of repairs that went over the targeted 7 days.
Would it be possible to receive these?

Yours sincerely,

Neil McGovern

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From: Neil McGovern

8 August 2009

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Cambridgeshire County
Council's handling of my FOI request 'Performance of street light
repairs'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/pe...

The information I requested has only partially been made available
within the time limit set out by Freedom of Information Act 2000
(England, Wales & NI).

Yours faithfully,

Neil McGovern

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From: Neil McGovern

17 September 2009

Dear Sir/Madam,

It has now been 23 working days since I have requested an internal
review of this request. Do you have a status update as to this
review?

Yours sincerely,

Neil McGovern

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From: Neil McGovern

5 October 2009

Dear Sir/Madam,

It has now been 39 working days since I have requested an internal
review of this request, and I have not received an acknowlegement
of this, or a resolution.

The Information Commissioner considers that a reasonable time for
completing an internal review is 20 working days from the date of
the request for review. There may be a small number of cases which
involve exceptional circumstances where it may be reasonable to
take longer. In those circumstances, the public authority should,
as a matter of good practice, notify the requester and explain why
more time is needed.

In the commissioner's view, in no case should the total time taken
exceed 40 working days. In such cases they would expect a public
authority to be able to demonstrate that it had commenced the
review procedure promptly following receipt of the request for
review and had actively worked on the review throughout that
period.

I have neither received a response, or resolution to this request
despite a reminder on the 17th September.

As such, if full information is not received by the end of the day
tomorrow (6th October), I will be forwarding this on to the
Information Commissioner with a view to enforcement.

Yours sincerely,

Neil McGovern

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From: Blackburn Tamar
Cambridgeshire County Council

5 October 2009

Thank you for your message. I'm out of the office at the Customer Service Roadshow at Bar Hill and will not return until Tuesday 6 October. I will deal with any emails and queries on my return in the morning

Thanks,

Tamar
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues.

Visit www.cambridgeshire.gov.uk

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From: FOI
Cambridgeshire County Council

6 October 2009

Dear Mr McGovern,

Thank you for your email.

Please accept my sincerest apologies for the delay in providing you with
a conclusion to your request for review. Unfortunately, due to resource
and staffing concerns, we have not been able to provide you with a
response in a reasonable time.

Initially, I have been advised that we don't hold the information
relating to the actual number of days each repair has taken. However, we
may hold the information and I am double checking this. I hope to have a
definite answer for you shortly.

I hope my taking a little longer to complete your review won't cause you
any further inconvenience. You are entitled to contact the Information
Commissioner, but please be assured that I am attempting to find the
information for you as quickly as possible.

Kind regards

Sarah Priestley
Information Governance Officer
Information Governance.

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From: Neil McGovern

19 October 2009

Dear Sarah,

Thank you for your email advising the delay in producing
information with reference to my FoI request. I now note that it
has been a futher two weeks since your last communication. As you
know the number of streetlight repairs, and the average streetlight
repair time, I would assume that you hold information on how long
each light took to get repaired which would be used to generate
this figure.

If you could email back with a suggested timeline for producing
this information, or the information itself, I would appreciate it.

Yours sincerely,

Neil McGovern

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From: FOI
Cambridgeshire County Council

21 October 2009

Dear Mr McGovern,

Thank you for your email.

The period from the 8/07/08 to 8/07/09 and have found that out of the
24,626 total street lighting faults on our system, there was 17,546
faults that were not repaired within 7 working days.

This does not differentiate weekends when no work takes place or
anything to determine whether there is any input error which would
reduce these numbers

I hope this information is helpful, however please let me know if I can
be of any further assistance to you. Please accept my apologies for the
delay in getting this information to you.

Kind regards

Sarah Priestley
Information Governance Officer
Information Governance.

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From: Neil McGovern

21 October 2009

Dear FOI,

My original request was for this to be broken down by district.
Could you please provide this?

For reference, this entire request can be viewed at
http://www.whatdotheyknow.com/request/pe...

Yours sincerely,

Neil McGovern

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From: Neil McGovern

4 November 2009

Dear Sir or Madam,

It has now been a further two weeks since my last message to you,
and I am still awaiting a full reply to my email regarding my FoI
request "Performance of street light repairs". I have also
requested an internal review into the handling of the request, and
have yet to receive a response to it.

Please update myself as to the status of this as a priority. Again,
for reference, the full correspondance of this can be found at
http://www.whatdotheyknow.com/request/pe...

I expect a reply by the end of the day on the 6th November.

Yours faithfully,

Neil McGovern

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From: FOI
Cambridgeshire County Council

4 November 2009

Dear Mr McGovern,

Please find below the information you have requested, broken down by
district.

I must apologise as I have been advised that the information we sent
previously was not correct as we wrongly sent the figure for the total
number of street lighting outages last time and not the figure requested
which was for the total number of street lighting faults which took
longer than 7 days to repair.

I can now report that the correct figure for the number of street
lighting repairs which took CCC longer than 7 days to repair is 11,173.

The breakdown for this figure by district is:

Cambridge City:1545

South Cambs:3205

East Cambs:1436

Fenland:1729

Peterborough (Cambridgeshire border only):8

Huntingdon:3250

Your request for review has been noted and will be responded to in due
course.

Kind regards
Sarah.

Sarah Priestley
Information Governance Officer
Information Governance.

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Richard Taylor left an annotation ( 5 November 2009)

There are lights in the city which I reported as being out six weeks ago which have not yet been fixed:

http://www.fixmystreet.com/report/73104

http://www.fixmystreet.com/report/73100#...

http://www.fixmystreet.com/report/73103#...

It appears to me that the system is not working.

I think Cllr McGovern ought push for the release of the detailed information he originally asked for as many of the lights so that we where the problem lies.

--

Richard Taylor
Cambridge
http://www.rtaylor.co.uk

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From: FOI
Cambridgeshire County Council

16 December 2009


Attachment 375079 McGovern 2009 12 11 Review response.pdf
56K Download View as HTML


Dear Mr McGovern

Please find attached Cambridgeshire County Council's response to your
request for an internal review.

Please contact me if I can be of any further assistance to you.

Kind regards

Jo Withey
Information Governance Officer
Information Governance

<<375079_McGovern_2009_12_11_Review response.pdf>>
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues.

Visit www.cambridgeshire.gov.uk

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