Performance Information

john grady cole made this Freedom of Information request to Newcastle upon Tyne City Council

The request was partially successful.

From: john grady cole

14 July 2010

Dear Newcastle upon Tyne City Council,

I am looking at the relationship of performance to the following
Sickness absence
Use of consultants
Invoice payment
Number of departments
Complaints
Deaths in care child and adult
Number of library users expressed as total figure
Number of libraries

I would like to know the following: (If you recently changed to a
unitary council, I would like the information from the county
council that existed at the time).
1. What were your three most recent CPA scores and the dates of the
scores

2. How much sickness absence have you had in the last three
financial years. I would like this as the average sickness rate for
the whole council, for the year, then broken down by the department
or the major service units in the council. I would also like to
have the most recent sickness rate as measured either monthly,
quarterly, or yearly.
For example, S/A 2007/08= xx days, 2008/09= xx days 2009/10 xx days
2010 (most recent date available)
Environmental services xx days
Corporate services xx days
Housing services xx days
Etc
3. How many departments do you have today? How many departments did
you have for each of the last 5 financial years?
4. How much have you paid consultants each year for the past three
financial years?
a. Who were the top 6 consultants to receive payments and the
amounts for each financial year? For example,
2008/9 xyz consultants 180k
123 consultants 145k
Orange consultants 120k
Beta consultants 90k
Omega consultants 50k
Block1 consultants 30k

5. How many complaints did you have the last 3 financial years? For
the last year break that down by department
6. How many deaths in care for adults each year for the last three
years?
7. How many children in care have died each year for the last three
years?
8. How many libraries have you had for the past three financial
years?
9. How many library users have you had each year for the past three
financial years?>
10. What percentage of invoices were paid on time each of the last
financial years? What was the percentage for the most recent time
measured? Ie if you measured it in first quarter of this financial
year what was the rate paid within 30 days or less? Expressed as a
total figure and as a percentage of the total.

Yours faithfully,

john grady cole

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From: Gov, Freedomofinformation@Newcastle
Newcastle upon Tyne City Council

15 July 2010

RFI - 2553

Thank you for your request for information received on 14th July 2010. I
am dealing with it under the terms of the Freedom of Information Act
2000 I have passed your request to relevant colleagues, and we will
respond to your request within 20 working days of receipt.

Regards,

Gemma

Gemma Snowball
Senior Admin Assistant
Chief Executives Office
Corporate Services
0191 211 6574 / x26574

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From: Gov, Freedomofinformation@Newcastle
Newcastle upon Tyne City Council

11 August 2010

Dear Mr Cole,

Thank you for your request for information received on 14 July 2010.

The most recent CPA inspection scores were as follows:

Year Star Direction of Travel

2006 - 3 stars, Improving adequately
2007 - 3 stars, Improving well
2008 - 2 stars, Improving well

These can also be found on the Audit Commission website using the following link: http://cpa.audit-commission.gov.uk/STCCS..., along with more historical data. CPA has since been replaced by the now defunct CAA, which gave scores both for individual organisations, but also as an area. In the first and only inspection, Newcastle City Council received a level 3 (Performing well) as an organisation, whilst the overall area assessment can be viewed on the OnePlace website, here: http://oneplace.audit-commission.gov.uk/.... As part of this, Newcastle received a green flag for it's economic innovation during the recession.

We are not able to provide you with the remaining information at this stage. We estimate that it would take over 18 hours to pull all of this information together. Using the statutory rate of £25 per hour, this means that it would cost us over £450 to respond to your request. Section 12(1) of the FOI Act states that we do not have to respond to requests if it would cost more than the appropriate limit to do so. The appropriate limit for local government, as defined by the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004, is £450.

We would be happy to discuss ways in which you could narrow down your request so that it no longer exceeds the appropriate limit. Please contact me if you would like to discuss.

If you are unhappy with our response to your request you can ask for an internal review of our decision. Please send details of your request for review to the following address:

Information Governance Coordinator
Chief Executive's Directorate
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE99 2BN
Telephone: 0191 277 7666
E-mail: [Newcastle upon Tyne City Council request email]

If you are still unhappy with how we have handled your request following our internal review you can complain to the Information Commissioner. Contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
E-mail: [email address]

Regards,

Peter Dinsdale
Information Governance Officer (FOI & Data Protection)
0191 277 7038 ext 27038

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