Performance indicators for CHild Support Agency / CMEC debt enforcement staff and teams

Dear Sir or Madam,

In order to enable me to make an independent assessment of the
causes of complaints against CSA / CMEC I would be grateful if you
would forward to me;

1. Any guidance prepared (within the last three years) for managers
of CSA debt enforcement teams (or teams of CSA staff charged with
collecting arrears) as to appropriate key performance indicators to
be used for assessing their team's performance.

2. Any guidance provided (within the last three years) to managers
of CSA debt enforcement teams (or teams of CSA staff charged with
collecting arrears) as to appropriate key performance indicators to
be used for assessing the performance of individual team members.

3. Any guidance provided (within the last three years) to managers
of CSA debt enforcement teams (or teams of CSA staff charged with
collecting arrears) as to appropriate reasons for instituting
individual performance improvement plans with individual team
members.

4. The definitions of all key performance indicators currently used
with CSA debt enforcement teams (or teams of CSA staff charged with
collecting arrears.

5. The numbers of CSA staff disciplined as a result of a finding of
maladministration aganst them for each of the last five years.

Yours faithfully,

Gareth Davies