Pay By Phone outages

Dear Sir or Madam,

On 11th August 2009 the Verus Pay By Phone system was down and
nobody was able to pay to park in Westminster - see
http://nutsville.com/?p=908 for details of the problems

1-How many times has the Pay By Phone system been unavailable for
use (due to problems with Verus systems, telephone systems, BT
infrastructure or any other reason)

2-For each of these outages, how long were people unable to use the
system?

3-For each of these outages, how many parking tickets were issued?

4-For each of these outages, how many of these tickets were
cancelled?

5-For each of these outages, how many tickets were issued in the
hour following the system being usable again?

6-What is the WCC policy on challenges to parking tickets during
these outages or the hours after the system coming back up?

Yours faithfully,

Graham

Dear Sir or Madam,

I note you have yet to reply to this Freedom Of Information request
despite the 20 days allowed for a response having passed

I also note this is NOT the first time WCC have failed to meet
their legal requirements regarding FOI requests

As such I am requesting an Internal Review to:
a) Obtain the information I requested
b) Let me know why this FOI request was not responded to within the
20 days specified by law

I expect a response to the Internal Review within 20 days

For clarification, the FOI request I am referring to is here -
http://www.whatdotheyknow.com/request/pa...

Yours faithfully,

Graham

Dear Customer Relations,

Thank you for your PARTIAL reply;

1-I asked for a list of ALL the times the system was unavailable
for use, you have only provided the times it generated PCN's.
Please provide the times it was unavailable for USE as I requested

2-For each of these outages, how long were people unable to use the
system?

5-I asked "For each of these outages, how many parking tickets were
issued?" I believe the figures you have provided are for the first
hour of the outage, I am asking for the first hour after the
service was restored. Please check these figures

6-I asked "What is the WCC policy on challenges to parking tickets
during these outages or the hours after the system coming back up?"
but I do not see any answer to this question

Please reply to ALL of my questions in full

Yours sincerely,

Graham

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Westminster City
Council's handling of my FOI request 'Pay By Phone outages'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/pa...

I received only a partial reply to my FOI request and since
replying asking for clarification, I have not received any
acknowledgement or reply

To clarify, I sent the following to you on 19th September 2009

"Thank you for your PARTIAL reply;

1-I asked for a list of ALL the times the system was unavailable
for use, you have only provided the times it generated PCN's.
Please provide the times it was unavailable for USE as I requested

2-For each of these outages, how long were people unable to use the
system?

5-I asked "For each of these outages, how many parking tickets were
issued?" I believe the figures you have provided are for the first
hour of the outage, I am asking for the first hour after the
service was restored. Please check these figures

6-I asked "What is the WCC policy on challenges to parking tickets
during these outages or the hours after the system coming back up?"
but I do not see any answer to this question

Please reply to ALL of my questions in full"

Yours faithfully,

Graham