Pay by phone for parking

Thierry made this Freedom of Information request to Westminster City Council

The request was successful.

From: Thierry

13 August 2009

Dear Sir or Madam,

Can you please let me know if Westminster council gets any
compensation from Verrus when the system is down as has happened a
couple of days ago ?

Will Westminster council be paid any compensation for loss of
income? If it has, how often has this happened and how much did
Verrus or any insurance pay back for loss of income since the
introduction of the pay by phone service due to failure of the
system ?

Yours faithfully,

Thierry Muller

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Westminster City Council

14 August 2009

Confirmation of Freedom Of Information Request

Thank you for your request for information.

Your request details have now been recorded and will be passed on to the
appropriate Divisional Records Officer for action.

This Freedom Of Information Request was based on the following
information:

Name: Thierry Muller
Address: see email address
Email: [FOI #16969 email]
Telephone:
Request Details: Can you please let me know if Westminster council gets
any compensation from Verrus when the system is down as has happened a
couple of days ago ?

Will Westminster council be paid any compensation for loss of income? If
it has, how often has this happened and how much did Verrus or any
insurance pay back for loss of income since the introduction of the pay by
phone service due to failure of the system ?

FOI Reference Number: 4237
Target Completion Date: 14/09/2009

Please do not reply to this email.
This is an automatic response to your request, and replies to this message
will not be actioned.

If you need to contact Westminster City Council regarding your request,
please contact:

mailto:[Westminster City Council request email]
Tel:020 7641 3921

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From: Thierry

15 September 2009

Dear Sir or Madam,

can you please answer my questions as the request is currenlty
overdue?

Yours faithfully,

Thierry

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From: Thierry

15 September 2009

Dear Sir or Madam,

can you please answer my questions as the request is currently
overdue?

Yours faithfully,

Thierry

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From: Customer Relations
Westminster City Council

16 September 2009


Attachment FOI4237 Muller ABD.doc
41K Download View as HTML


Dear Sir <<FOI4237 Muller ABD.doc>>

Please find the attached response to your FOI request.

Yours sincerely

A Daly

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Nathen Brooke left an annotation (17 September 2009)

Nice contract that Councillor Chalkley has signed, so Verrus can't lose whether their system works or not.

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From: FOI
Westminster City Council

23 September 2009


Attachment FOI4237 Muller ABD.doc
49K Download View as HTML


Dear Mr Muller,

Thank you for recent message in which you queried the fact that you had
not received a response on FOI request 4237.

According to our records a response was sent out to you on the 16th
September 2009. For your convenience, however, I am resending that
response as an attachment to this email.

I hope that this fulfils your request. If you are experiencing any
problems in receiving emails from ourselves please provide an alternative
email address which may be used for correspondence.

Kindest regards,

Tanya Holden
Data Protection & FOI Officer
Knowledge and Information Management
Westminster City Council
101 Orchardson Street
London, NW8 8EA
Tel: 0207 641 6451
Fax: 0207 641 2872
Email: [Westminster City Council request email]
www.westminster.gov.uk

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Norris left an annotation (31 May 2010)

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