Parking Ticket Data

Neil made this Freedom of Information request to Sheffield City Council

The request was successful.

From: Neil

7 August 2009

Dear Sir or Madam,

Under the Freedom of Information Act 2000 I would like to request
some information relating to the enforcement of parking
restrictions, specifically penalty charge notices.

1. I would like to request the raw data set of parking tickets
issued in the name of the council within the last five year period
broken down by:
date, time, location, narrative of infraction, current status of
case, next status of case, transaction details (ie. date, time and
method of payments made), officer ID

2. I would also like to request any information regarding
‘reward’/bonus schemes/contracts in place for your parking
enforcement officers. This is envisaged to cover the details of any
systems, including (where bonuses are paid) the amount per officer
per year, for the last five years.

Regarding part 1. ideally I would like the location unit to be
'street' but if this is not practical then under your section 16
duty to advise and assist I would expect you to contact me to
discuss how you record this geospatial data so that I may narrow my
request in a way that works for both of us.

As a supplementary, under section 16, I would also ask that you
provide some detail about the recording processes of this parking
information. E.g. What software is used? What data fields are
recorded? What other data sets it links to, etc.

If this information is held by an outside contractor then it is
your responsibility under the FOIA to obtain that information.

If it is held by another public body then please can you inform me
of this and if possible transfer the request to that public body.
My preferred format to receive this information is by electronic
means. For both parts I would like the response to be in the form
of a raw text file, tab delimited, with text qualifiers where
required.

If you need any clarification of this request or if it is too broad
in any way please feel free to email me. If some parts of this
request
are more difficult to answer than others please release the
answerable material as it is available rather than hold up the
entire request for the contested data.

If FOI requests of a similar nature have already been asked could
you please include your responses to those requests. I would be
grateful if you could confirm in writing that you have received
this request, and I look forward to hearing from you within the
20-working day statutory time period.

Yours faithfully,

Neil Houston

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From: Firstpoint@sheffield.gov.uk
Sheffield City Council

11 August 2009

Attachment http www.sheffield.gov.uk EasySite setup StyleSheffieldCCHome images scc logo.gif
3K Download

Dear Neil Houston

Thank you for your freedom of information email request received at First
Point.

Your request for this information has been forwarded to the information
officer, and will be dealt with as promptly as possible.

You should expect to receive a reply within 20 working days.

For more information visit the councils [1]freedom of information page

Please do not hesitate to contact [2]First Point again with any further
enquiries you may have.

At First Point we are committed to continually improving our service, if
you wish to comment on our service please fill in our [3]Customer
satisfaction survey. This will form an important part of our service
development.

Yours sincerely,

Customer Services
[4]First Point

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From: StreetForce
Sheffield City Council

11 August 2009

Dear Mr Houston

Thank you for your email dated 7 August 2009.

Your freedom of information request is being dealt with and you should
receive a full response by 7 September 2009.

Please visit the Street Force web page which contains more information
about what we do.

[1]http://www.sheffield.gov.uk/roads-and-tr...

Thank you for taking the time to contact us.

Regards

Street Force Customer Services
* Street Force
Olive Grove Depot
Olive Grove Road
Sheffield S2 3GE
( 0114 273 6525
Fax: 0114 273 6507
Email: [email address]
[2]www.sheffield.gov.uk/streetforce
P Please don't print this e-mail unless you really need to.
We aim to ensure that you fully understand the contents of this
correspondence. We welcome any feedback you may have on how we can
improve our communication with you.

________________________________

From: Khan Gulshahista (CEX) On Behalf Of [email address]
Sent: 11 August 2009 09:18
To: 'Neil'; FOI
Cc: [email address]
Subject: 89518 RE: Freedom of Information request - Parking Ticket Data

<[3]http://www.sheffield.gov.uk/EasySite/set...>
Dear Neil Houston

Thank you for your freedom of information email request received at First
Point.

Your request for this information has been forwarded to the information
officer, and will be dealt with as promptly as possible.

You should expect to receive a reply within 20 working days.

For more information visit the councils freedom of information page
<[4]http://www.sheffield.gov.uk/your-city-co...>

Please do not hesitate to contact First Point
<[5]mailto:[email address]> again with any further enquiries
you may have.

At First Point we are committed to continually improving our service, if
you wish to comment on our service please fill in our Customer
satisfaction survey.
<[6]http://www.sheffield.gov.uk/your-city-co...>
This will form an important part of our service development.

Yours sincerely,

Customer Services
First Point <[7]mailto:[email address]>

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From: StreetForce
Sheffield City Council

19 August 2009

Dear Mr Houston

Thank you for your email dated 7 August 2009.

With regard to your question 1, whilst it is not entirely clear from your
request, I think you are asking for specific information about every
Penalty Charge Notice (parking ticket) issued by the Council within the
last 5 years.

The Council does not hold that specific information in one place and it
would take a very considerable time to locate, retrieve and extract it,
necessitating the examination of some 200, 000 individual records.

That process would very quickly cost the Council more than it has to spend
(£450) in answering a request under Freedom of Information law. I cannot
then, provide the information you want.

You can, if you want, ask us to review this decision. You can do this by
writing to Parking Services, P.O. Box 3830, Sheffield S1 9AQ.

You can apply to the Information Commissioner for a decision about our
compliance or otherwise with the Freedom of Information Legislation.

For details on how to do this you can contact the Commissioner .
Telephone 01625 545700 or write to :-

Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF. Website address: [1]http://www.ico.gov.uk

With regard to question 2, there are no bonus schemes in place.

I am able to provide an answer to your supplementary question relating to
the recording processes. The following data is recorded in relation to
the contravention:

Vehicle registration number / make / colour
Location of vehicle
Date and time first observed
Date and time of issue
Contravention code and contravention description
Details of signs and lines or road markings at the location.
Details of items displayed in the vehicle (e.g. pay & display ticket,
permit /blue badge / any notes)

In the event that the penalty charge is not paid within approximately 21
days, we then make an enquiry of DVLA for the registered keeper details.
Once a response is received, these details are also recorded.

I hope this information is helpful.

Regards

Richard Peterkin
Head of Design & Build Division
Street Force

* Street Force
Olive Grove Depot
Olive Grove Road
Sheffield S2 3GE
( 0114 273 6525
Fax: 0114 273 6507
Email: [email address]
[2]www.sheffield.gov.uk/streetforce
P Please don't print this e-mail unless you really need to.
We aim to ensure that you fully understand the contents of this
correspondence. We welcome any feedback you may have on how we can
improve our communication with you.

The information in this email is
intended for the addressee(s) only.
If you are not the addressee, please
tell us by using the reply facility
in your email software as soon as
possible.
Sheffield City Council cannot accept
any responsibility for the accuracy
or completeness of this message as it
has been transmitted over a public
network. If you suspect that the
message may have been intercepted or
amended please tell us as soon as
possible.
Sheffield City Council may monitor all email passing through its networks.

References

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1. http://www.ico.gov.uk/
2. file://www.sheffield.gov.uk/streetforce

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From: Neil

19 August 2009

Richard

Hi,

Thanks for the response thusfar, would you be able to confirm te
name of the product/system that holds this data?

I would just like to clarify - is it possible that the IT/database
administrator can produce the selected field extract from the
database backend (In my experience, databases often sit on MySQL/MS
SQL/Oracle backends - and the IT/database Administrator of the
system can often extract out information that the systems
'reporting' options don't allow).  

If the size of the data extract is too large for it to be
compressed (zipped) and emailed, then I am happy to provide you
with FTP details (the IT contact could transfer the files), or to
receive the data on a CD/DVD.  I understand that to produce some
reports in a 'paper' format is not the best for either of us.

Sizewise, the physical number of records will be no issue for me; I
cannot narrow down the request anymore than it already is.  (That
being a limited number of fields, by PCN issued, for the 5 year
period).

Obviously if some of the information is not held in the database
(perhaps regarding the payment status etc,) then I would not want
to trouble you by having someone to review the actual case records
(as I understand this would be above and beyond the £450/2.5 day
limit)

Thanks,
Neil

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From: StreetForce
Sheffield City Council

20 August 2009

Dear Mr Houston

Thank you for your further email dated 19 August 2009 regarding the above.

Your comments have been referred to the officer who is dealing with your
enquiry for further investigation and you will receive a full response as
soon as possible.

Regards

Street Force Customer Services
* Street Force
Olive Grove Depot
Olive Grove Road
Sheffield S2 3GE
( 0114 273 6525
Fax: 0114 273 6507
Email: [email address]
[1]www.sheffield.gov.uk/streetforce
P Please don't print this e-mail unless you really need to.
We aim to ensure that you fully understand the contents of this
correspondence. We welcome any feedback you may have on how we can
improve our communication with you.

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From: Butt Kevan
Sheffield City Council

24 August 2009

Dear Mr Houston,

I have referred this matter to our Information Management Officer in order
to ascertain whether the information you have requested can be provided,
from a technical point of view and also within the overall total cost of
£450, bearing in mind that the information I sent you previously has
already taken up some of that cost.

A further response will be sent to you once we have a response from the
Information Management Officer.

Yours sincerely,

Kevan Butt
Parking Services Manager

Sheffield City Council
Parking Services
P.O. Box 3830
Sheffield
S1 9AQ

Tel: 0114 273 5886

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From: StreetForce
Sheffield City Council

1 September 2009

Attachment Sheffield Parking FOI.zip
4.2M Download

Dear Mr Houston

Thank you for your email dated 19 August 2009.

Following consultation with colleagues in our I.T. department, we have
been able to extract the information you have requested and this is
contained within the attached "zip" file.

I hope that the information is helpful.

<<Sheffield Parking FOI.zip>>
Regards

Richard Peterkin
Head of Design & Build Division
Street Force
* Street Force
Olive Grove Depot
Olive Grove Road
Sheffield S2 3GE
( 0114 273 6525 - Fax: 0114 273 6507
[1]www.sheffield.gov.uk/streetforce
P Please don't print this e-mail unless you really need to.
We aim to ensure that you fully understand the contents of this
correspondence.
We welcome any feedback you may have on how we can improve our
communication with you.

The information in this email is
intended for the addressee(s) only.
If you are not the addressee, please
tell us by using the reply facility
in your email software as soon as
possible.
Sheffield City Council cannot accept
any responsibility for the accuracy
or completeness of this message as it
has been transmitted over a public
network. If you suspect that the
message may have been intercepted or
amended please tell us as soon as
possible.
Sheffield City Council may monitor all email passing through its networks.

References

Visible links
1. file://www.sheffield.gov.uk/streetforce

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From: Neil

2 September 2009

Hi,

Thanks, that looks perfect.

Would you be able to let me know what system it came from?

Cheers,
Neil

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From: StreetForce
Sheffield City Council

2 September 2009

Thank you for contacting Street Force.

Emails are handled during normal office hours (Monday to Friday 8am to
4pm) and we aim to respond to all correspondence within 7 days.

However, if you want to report an emergency outside these hours please
contact our emergency standby team on (0114) 2736525.

Kind Regards

Customer Services Team
Street Force

The information in this email is
intended for the addressee(s) only.
If you are not the addressee, please
tell us by using the reply facility
in your email software as soon as
possible.
Sheffield City Council cannot accept
any responsibility for the accuracy
or completeness of this message as it
has been transmitted over a public
network. If you suspect that the
message may have been intercepted or
amended please tell us as soon as
possible.
Sheffield City Council may monitor all email passing through its networks.

Link to this

From: StreetForce
Sheffield City Council

3 September 2009

Dear Mr Houston

In response to your further email, the system is Civica Authority Traffic
- Civil Enforcement.

We hope this information is helpful to you.

Regards

Street Force Customer Services
* Street Force
Olive Grove Depot
Olive Grove Road
Sheffield S2 3GE
( 0114 273 6525
Fax: 0114 273 6507
Email: [email address]
[1]www.sheffield.gov.uk/streetforce
P Please don't print this e-mail unless you really need to.
We aim to ensure that you fully understand the contents of this
correspondence. We welcome any feedback you may have on how we can
improve our communication with you.

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