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Neil made this Freedom of Information request to Haringey Borough Council
Response to this request is long overdue. By law, under all circumstances, Haringey Borough Council should have responded by now (details). You can complain by requesting an internal review.
From: Neil
6 August 2009
Dear Sir or Madam,
Under the Freedom of Information Act 2000 I would like to request
some information relating to the enforcement of parking
restrictions, specifically penalty charge notices.
1. I would like to request the raw data set of parking tickets
issued in the name of the council within the last five year period
broken down by:
date, time, location, narrative of infraction, current status of
case, next status of case, transaction details (ie. date, time and
method of payments made), officer ID
2. I would also like to request any information regarding
‘reward’/bonus schemes/contracts in place for your parking
enforcement officers. This is envisaged to cover the details of any
systems, including (where bonuses are paid) the amount per officer
per year, for the last five years.
Regarding part 1. ideally I would like the location unit to be
'street' but if this is not practical then under your section 16
duty to advise and assist I would expect you to contact me to
discuss how you record this geospatial data so that I may narrow my
request in a way that works for both of us.
As a supplementary, under section 16, I would also ask that you
provide some detail about the recording processes of this parking
information. E.g. What software is used? What data fields are
recorded? What other data sets it links to, etc.
If this information is held by an outside contractor then it is
your responsibility under the FOIA to obtain that information.
If it is held by another public body then please can you inform me
of this and if possible transfer the request to that public body.
My preferred format to receive this information is by electronic
means. For both parts I would like the response to be in the form
of a raw text file, tab delimited, with text qualifiers where
required.
If you need any clarification of this request or if it is too broad
in any way please feel free to email me. If some parts of this
request
are more difficult to answer than others please release the
answerable material as it is available rather than hold up the
entire request for the contested data.
If FOI requests of a similar nature have already been asked could
you please include your responses to those requests. I would be
grateful if you could confirm in writing that you have received
this request, and I look forward to hearing from you within the
20-working day statutory time period.
Yours faithfully,
Neil Houston
From: FOI Team Inbox
Haringey Borough Council
10 August 2009
Dear Mr Houston
Freedom of Information Request: Reference 810001655
I acknowledge your request for information received on 07.08.2009.
This information request will be dealt with in accordance with the Freedom
of Information Act 2000 and you will receive a response by 07.09.2009.
Your request is being dealt with by The Urban Environment Feedback Team.
The e-mail address for that team is
[1][email address] if you have any queries.
Yours sincerely,
Ms Sirkku Pietikäinen
Feedback and Information Officer
Feedback and Information Team
show quoted sections
From: Rice Irene
Haringey Borough Council
8 September 2009
Dear Mr Houston,
Re: Freedom of Information Act Request ref: 810001655 Fees Notice
I am writing about your request for information, which was received on 7
August 2009. In which you requested the following information:
1. I would like to request the raw data set of parking tickets issued in
the name of the council within the last five year period broken down by:
date, time, location, narrative of infraction, current status of case,
next status of case, transaction details (ie. date, time and method of
payments made), officer ID
2. I would also like to request any information regarding `reward'/bonus
schemes/contracts in place for your parking enforcement officers. This is
envisaged to cover the details of any systems, including (where bonuses
are paid) the amount per officer per year, for the last five years.
With regards to the information that you have requested we have managed to
run reports on our Civica system which will detail the following:
Notice Issue Date
Time
Contravention
Description of offence
Where it was issued
Civil Enforcement Officer
Status
Paid or unpaid
The information that you have requested covers a wide time period. We
issue approximately 200,000 tickets per year. I am sure you will
appreciate that this means a high volume of data. Unfortunately this is
report is too large to send by e-mail and would take approximately 35,000
sheets - if printed.
The distribution cost would be minimum of 10p per sheet for A4 black &
white copy (35000 pages x 10p= £3500).
This amount is therefore over the appropriate limit as specified in the
regulations and consequently we are not obliged by the Freedom of
Information Act 2000 to respond to your request.
However, it may be possible to amend your request so that it does not
incur a charge. If you would be kind enough to contact me on the number
below so that we can discuss how you would like me to get this information
to you. I will then be able to give you an accurate costing for this. You
may find it more useful to come and view this information in our offices -
which I can also arrange if you wish.
Please note however that any amended request received would be considered
a new request and new timescale would apply. We will take no further
action on your request until we hear further from you, and if we do not
hear from you within 3 months (by 07.12.2009) we will then close your
enquiry.
I hope that this is helpful and I await your advice.
If you have any further queries, or are unhappy with how we have dealt
with your request and wish to make a complaint, please contact the
Feedback and Information Team as below.
Feedback and Information Team
River Park House
225 High Road
N22 8HQ
Telephone: 020 8489 2550
Fax: 020 8489 3992
Email: [email address]
If you are not content with the outcome of your complaint you may apply
directly to the Information Commissioner (ICO), although generally the ICO
cannot make a decision unless you have exhausted the complaints procedure
within Haringey Council. The contact details for the ICO are:
FOI/ EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 745
Email: [1][email address]
Website:www.informationcommissioner.gov.uk
Yours sincerely,
Irene Rice
Quality and Systems Officer
Parking Services
0208 489 1364
[2][email address]
This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.
show quoted sections
References
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1. mailto:[email address]
2. mailto:[email address]
From: Neil
13 September 2009
Could the appropriate report not be produced in multiple excel/text
files. Such as per year?
I don't think there is a need to print the report.
Neil
From: Rice Irene
Haringey Borough Council
16 September 2009
Dear Neil
I am sorry but the officer that runs these reports has tried this but is unable to do it.
Regards
Irene Rice
show quoted sections
From: Neil
19 September 2009
Irene,
I find it hard to believe that the report can only be run over the
WHOLE system, and not per YEAR etc.
Therefore:
I would just like to clarify - is it possible that the IT/database
administrator can produce the selected field extract from the
database backend (In my experience, databases often sit on MySQL/MS
SQL/Oracle backends - and the IT/database Administrator of the
system can often extract out information that the systems
'reporting' options don't allow).
If the size of the data extract is too large for it to be
compressed (zipped) and emailed, then I am happy to provide you
with FTP details (the IT contact could transfer the files), or to
receive the data on a CD/DVD. I understand that to produce some
reports in a 'paper' format is not the best for either of us.
Sizewise, the physical number of records will be no issue for me; I
cannot narrow down the request anymore than it already is. (That
being a limited number of fields, by PCN issued, for the 5 year
period).
Obviously if some of the information is not held in the database
(perhaps regarding the payment status etc,) then I would not want
to trouble you by having someone to review the actual case records
(as I understand this would be above and beyond the £450/2.5 day
limit)
Thanks,
Neil
From: Rice Irene
Haringey Borough Council
19 September 2009
I am currently out of the office and will deal with your enquiry when i
return on Monday 21st September 2009.
This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.
show quoted sections
Christopher Turner left an annotation (16 August 2010)
PCN's are generated on a computer, mine was sent out on New Years Day, when you call you give them you r number and they know your car, where it was the date etc etc - they look it up on a computer. so its all in a database, which must be searchable, sortable etc etc
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Alan Stanton left an annotation (10 September 2009)
I'm a Haringey councillor, have taken a close interest in the Parking Service, and am keen to see our practice continue to improve.
I would be grateful if you'd let me know whether or not you have been able to amend your request to get the information you want - while reducing the costs to a manageable level.
Sincerely,
Alan Stanton
Tottenham Hale ward councillor
_______________________
alan.stanton@virgin.net
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