Parking Ticket Data

Neil made this Freedom of Information request to Tunbridge Wells Borough Council

The request was refused by Tunbridge Wells Borough Council.

From: Neil

12 August 2009

Dear Sir or Madam,

Under the Freedom of Information Act 2000 I would like to request
some information relating to the enforcement of parking
restrictions, specifically penalty charge notices.

1. I would like to request the raw data set of parking tickets
issued in the name of the council within the last five year period
(22 July 2004 till now) broken down by:
date, time, location, narrative of infraction, current status of
case, next status of case, transaction details (ie. date, time and
method of payments made), officer ID

2. I would also like to request any information regarding
‘reward’/bonus schemes/contracts in place for your parking
enforcement officers. This is envisaged to cover the details of any
systems, including (where bonuses are paid) the amount per officer
per year, for the last five years.

Regarding part 1. ideally I would like the location unit to be
'street' but if this is not practical then under your section 16
duty to advise and assist I would expect you to contact me to
discuss how you record this geospatial data so that I may narrow my
request in a way that works for both of us.

As a supplementary, under section 16, I would also ask that you
provide some detail about the recording processes of this parking
information. E.g. What software is used? What data fields are
recorded? What other data sets it links to, etc.

If this information is held by an outside contractor then it is
your responsibility under the FOIA to obtain that information.

If it is held by another public body then please can you inform me
of this and if possible transfer the request to that public body.
My preferred format to receive this information is by electronic
means. For both parts I would like the response to be in the form
of a raw text file, tab delimited, with text qualifiers where
required.

If you need any clarification of this request or if it is too broad
in any way please feel free to email me. If some parts of this
request
are more difficult to answer than others please release the
answerable material as it is available rather than hold up the
entire request for the contested data.

If FOI requests of a similar nature have already been asked could
you please include your responses to those requests. I would be
grateful if you could confirm in writing that you have received
this request, and I look forward to hearing from you within the
20-working day statutory time period.

Yours faithfully,

Neil Houston

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From: info
Tunbridge Wells Borough Council

12 August 2009

This is an automated response to thank you for your e-mail to Tunbridge
Wells Borough Council and to confirm that it has been received within our
network and will be forwarded to the relevant department/officer to
respond to.

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.tunbridgewells.gov.uk. The Council's
website enables a number of transactions, including payments, to be
completed online, as well as providing comprehensive information about our
services.

Please do not reply to this automated response.

Customer Service Team

Tunbridge Wells Borough Council

Town Hall

Royal Tunbridge Wells

Kent TN1 1RS

Tel: 01892 526121

Fax: 01892 534227

SMS: 07870 526121

This e-mail is confidential and intended solely for the use of the
individual to whom it is addressed. Any views or opinions presented
are solely those of the author and do not necessarily represent
those of Tunbridge Wells Borough Council. If you are not the
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References

Visible links
1. http://www.tunbridgewells.gov.uk/

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From: Paul Kitson
Tunbridge Wells Borough Council

13 August 2009

Our Ref: F00319

Dear Mr Houston

Thank you for your recent email which we are handling in accordance with
the Freedom of Information Act. I acknowledge receipt and confirm that we
will respond within 20 working days from the date of receipt.
In the meantime, if you have any further queries regarding our Freedom of
Information procedures please contact me on 01892 554077 or via e-mail to
[1][email address] .
Kind regards

Paul Kitson
Customer Care Manager
Tunbridge Wells Borough Council
Town Hall
Royal Tunbridge Wells
Kent TN1 1RS
T: 01892 554077
[2][email address]
[3]www.tunbridgewells.gov.uk

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From: Paul Kitson
Tunbridge Wells Borough Council

14 September 2009

Our Ref: F00319

Dear Mr Houston

We write in response to your recent Freedom of Information Act request,
and are unable to comply with part one of the request. We have contacted
our service provider to determine if they can help supply the raw data,
and they do not have the resources available.

Our suppliers confirmed we can retrieve the majority of the data by
creating several reports. We tried to generate one months worth of data,
and this took over 15 minutes to load, and the report could not avoid
providing vehicle details, which would need to be manually removed. To
eliminate this information would take at least 5 minutes, meaning that
each months work of data will take at least 20 minutes to retrieve. 20
minutes for each of the 60 months requested, means the absolute minimum
amount of officer time would be 20 hours. Therefore the cost of complying
with the request would exceed the appropriate limit, as set out in the
Freedom of Information and Data Protection (Appropriate Limit and Fees)
Regulations 2004 (Fees Regulation).

After viewing your request on line, we have noted that other Council’s
have been approached for an SQL database extract. Our suppliers say that
we administer the database, but have no knowledge of the structure or data
contained within, so cannot provide an SQL extract.

With regards to part two of the original request, our Civil Enforcement
Officers are Council employees, they are not involved in incentive
schemes, and do not receive bonuses.

If you need any further assistance with this matter then please contact me
on 01892 554077 or via e-mail to [1][email address].

If you are dissatisfied with the information provided or the way in which
we have dealt with your request, you can make a complaint under the
Council's Complaints Procedure. Please write to William Benson, Director
of Change and Business Support, at the Town Hall, Royal Tunbridge Wells,
Kent, TN1 1RS or via e-mail to [2][email address]
requesting a review of the decision. The Council’s Complaints Procedure
can be found on our website [3]www.tunbridgewells.gov.uk. We will aim to
deal with your complaint within 20 working days. If you remain
dissatisfied following our review, you can then appeal to the Information
Commissioner at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 01625 545745

[4]www.ico.gov.uk

Kind regards

Paul Kitson
Customer Care Manager
Tunbridge Wells Borough Council
Town Hall
Royal Tunbridge Wells
Kent TN1 1RS
T: 01892 554077
[5][email address]
[6]www.tunbridgewells.gov.uk

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