parking policy

Dear Grace,

Thank you for your request for information about car parking charges.

Your request was received by the Trust on 19 September 2008 and will be
dealt with under the terms of the Freedom of Information Act 2000. I
confirm your request is receiving attention and a response will be made
within twenty working days, to take effect from the day after your request
was received.

If you have any queries please contact me at the e-mail address below.
Please quote the following reference number in any future
communications:0349

With kind regards.

Jim Rust
Risk Management Facilitator
Room AD10a
Maple House
East Surrey Hospital
Redhill
Surrey
RH1 5RH
01737 768511 ext 6219
e-mail: [email address]

show quoted sections

Maple House

East Surrey Hospital

Canada Avenue

Redhill

Surrey

RH1 5RH

[1]www.surreyandsussex.nhs.uk

Our Ref: 0349

Dear Grace,

Re: Freedom of Information Request

Please note that your request has been processed under the terms of the
Freedom of Information Act 2000.

The information you requested is -

Question 1 - Is the Board's proposal for charging disabled people for
parking to go ahead?

Question 2 - Also that Janet Hall, PALS Manager and Geraldine Moll,
PALS Officer, have each stated in two separate Board meetings, that:

"There are a lot of rich, disabled people". Please can
you also supply 1)the statistics behind this claim, and (2)copies of the
minutes

of these meetings

Our response is -

Question 1 - The figures for disabled parking spaces are as
follows:

Type Number in April 08
Number today Number planned Dec 08

Free accessible spaces
21 22 22

Chargeable accessible spaces 10
05 15

Staff accessible spaces
02 13
13

Total
33 40 50

Charges for the chargeable accessible spaces will be at usual public
rates.

Question 2 - Janet Hall, PALS Manager and Geraldine Moll,
PALS Officer do not attend Trust Board Meetings, therefore these comments
cannot be substantiated.

This concludes your request. Please be assured that we have carefully
considered your request. However, if you are not satisfied with this
response you may request an independent internal review by an appropriate
senior member of staff at the Trust, who has had no involvement in dealing
with your original request. We aim to deal with appeals within 20 working
days following receipt. If you wish to appeal against this decision,
please set out your grounds for review in writing and address to:

Complaints Co-ordinator

Complaints Department

Surrey and Sussex Healthcare NHS Trust

Maple House,

East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH

Emails should be clearly marked `Information access appeal' and sent to:
[2][email address]. Should you remain dissatisfied after this
internal review, you will have a right of complaint to the Information
Commissioner's Office; however, I should point out that under section
50(2)(a) of the Freedom of Information Act, you are obliged to exhaust the
Trust's own internal complaint mechanism before complaining to the
Information Commissioner's Office. Further information on the ICO can be
obtained from the contact details below:

Information Commissioner's Office

Wycliffe House, Water Lane,

Wilmslow, Cheshire, SK9 5AF

Telephone: 01625 545700 [3]www.informationcommissioner.gov.uk

The information supplied to you continues to be protected by the
Copyright, Designs and Patients Act 1998. You are free to use it for your
own purposes, including any non commercial use you are doing and for the
purposes of news reporting. Another other reuse, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by Surrey and Sussex NHS Healthcare Trust will have
been produced by government officials and will be Crown Copyright. You
can find details on the arrangements for reusing Crown Copyright on the
HMS Online at:
[4]http://www.hmso.gov.uk/copyright/licence....

The information you receive which is not subject to Crown Copyright
continues to be protected by the copyright of the person, or organisation,
from which the information originated. You must ensure that you gain
permission before reproducing any third party (non Crown Copyright)
information.

If you have any queries concerning this letter, please contact me, I will
be happy to help. Please remember to quote the reference number: 0349 on
all correspondence.

Although this does not form part of our formal response to your request
for information the Trust wishes to highlight the following:

The Trust failed to respond to your request within the statutory time for
compliance, for which we sincerely apologise.

Our Approach to improvement

The combination of our need to recognise our internal procedural
deficiencies in our Freedom of Information requests handling and the
unacceptable levels of action taken to address them prompted:

o Appointment of a dedicated Freedom of Information Co-ordinator. Post
commenced 15^th October 2008 and is permanent and full time.

o FOI now falls within the remit of the Integrated Governance and
Quality team which provides support to this role and will ensure
contingency plans are in place in the event that the FOI Coordinator
is unavailable.

o Proactive monitoring of FOI requests and closures.

o Additional training to include "FOI - Staff Awareness Workshops" are
being designed and are scheduled for delivery early 2009.

Kind regards,

Sally

Sally Spencer

Freedom of Information Co-ordinator

Surrey & Sussex Healthcare NHS Trust
Room AD72, Maple House, East Surrey Hospital, Canada Avenue, Redhill,
Surrey, RH1 5RH

ue "Make a difference - reduce waste. Please don't print this email
unless absolutely necessary"

show quoted sections

Dear Grace,

Thank you for your request for information regarding, comments made on
disabled parking.

Your request was received by the Trust on 31st October 2008 and will be
dealt with under the terms of the Freedom of Information Act 2000. I
confirm your request is receiving attention and a response will be made
within twenty working days, to take effect from the day after your request
was received.

If you have any queries please, do not hesitate to contact me. Please quote
the following reference number in any future communications: 0365

Kind regards.

Sally

Sally Spencer
Freedom of Information Co-ordinator
Surrey & Sussex Healthcare NHS Trust
Room AD72, Maple House, East Surrey Hospital, Canada Avenue, Redhill,
Surrey, RH1 5RH

ü "Make a difference - reduce waste. Please don't print this email
unless absolutely necessary"

show quoted sections

Surrey & Sussex Healthcare NHS Trust

Maple House

East Surrey Hospital

Canada Avenue

Redhill

Surrey

RH1 5RH

www.surreyandsussex.nhs.uk

Date: 28th November 2008

Our Ref: 0365

Dear Grace,

Re: Freedom of Information Request

Please note that your request has been processed under the terms of the
Freedom of Information Act 2000.

The information you requested is -

We understand that Janet Hall, PALS Manager and Geraldine Moll, PALS
Officer, have each stated in two separate meetings, that: "There are a lot
of rich, disabled people". I have today established - as a result of your
reply - that they were speaking at Volunteers meetings rather than Board
meetings. The original request should not have included the word 'Board'.
Please consider this as a new request under the Freedom of Information
Act. Please can you also supply 1) the statistics behind this claim, and
(2) copies of the minutes of these meetings?

Our response is -

In response to Part 2, please be advised that minutes are not taken at
"Volunteer" meetings.

However, comments made concerning disabled parking were found in the
minutes of the Equality, Diversity and Human Rights Steering Group meeting
held on 21st July 2008 and are recorded as follows:

"MH requested information on new disabled car parking arrangements and
understanding on how usage would be monitored. AM to supply. "

The Freedom of Information Act 2000 allows public access to recorded
information. It is understood that there was a discussion that being
disabled does not necessarily mean individuals are unable to pay the
standard parking fees.

Therefore we believe part 1) is not applicable.

This concludes your request. Please be assured that we have carefully
considered your request. However, if you are not satisfied with this
response you may request an independent internal review by an appropriate
senior member of staff at the Trust, who has had no involvement in dealing
with your original request. We aim to deal with appeals within 20 working
days following receipt. If you wish to appeal against this decision,
please set out your grounds for review in writing and address to:

Complaints Co-ordinator

Complaints Department

Surrey and Sussex Healthcare NHS Trust

Maple House,

East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH

Emails should be clearly marked `Information access appeal' and sent to:
[email address]. Should you remain dissatisfied after this
internal review, you will have a right of complaint to the Information
Commissioner's Office; however, I should point out that under section
50(2)(a) of the Freedom of Information Act, you are obliged to exhaust the
Trust's own internal complaint mechanism before complaining to the
Information Commissioner's Office. Further information on the ICO can be
obtained from the contact details below:

Information Commissioner's Office

Wycliffe House, Water Lane,

Wilmslow, Cheshire, SK9 5AF

Telephone: 01625 545700 www.informationcommissioner.gov.uk

The information supplied to you continues to be protected by the
Copyright, Designs and Patients Act 1998. You are free to use it for your
own purposes, including any non commercial use you are doing and for the
purposes of news reporting. Another other reuse, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by Surrey and Sussex NHS Healthcare Trust will have
been produced by government officials and will be Crown Copyright. You
can find details on the arrangements for reusing Crown Copyright on the
HMS Online at:
http://www.hmso.gov.uk/copyright/licence....

The information you receive which is not subject to Crown Copyright
continues to be protected by the copyright of the person, or organisation,
from which the information originated. You must ensure that you gain
permission before reproducing any third party (non Crown Copyright)
information.

If you have any queries concerning this letter, please contact me, I will
be happy to help. Please remember to quote the reference number: 0365 on
all correspondence.

Kind regards

Sally

Sally Spencer

Freedom of Information Co-ordinator

Surrey & Sussex Healthcare NHS Trust

Room AD72, Maple House, East Surrey Hospital, Canada Avenue, Redhill,
Surrey, RH1 5RH

http://www.surreyandsussex.nhs.uk

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