Overground seats and passenger nos per peak hour

Ref: TFL102556

Dear Mr Rogers

Thank you for your email received by Transport for London (TfL) on 27
January 2010.

You have asked for information on Overground current and projected
passenger numbers, seat ratio and available seats during the Peak hours.

We will deal with your request as soon as possible and in any case provide
you with a response by 24 February.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Kind Regards
Transport for London
Customer Relations

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Ref: TFL102556

Dear Mr Rogers

Thank you for your email.

I am very sorry for the delay in responding to you. Please be assured that
your request is being dealt with and the information you requested is
being collated. I expect a response should be sent to you by the end of
this week or early next week.

I am again very sorry for the delay in responding to you and appreciate
your patience.

Should you have any queries, please do not hesitate to contact me.

Kind regards

Transport for London

Customer Relations

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Ref: TfL102556

Dear Mr Rogers

Thank you for your email received by Transport for London (TfL) on 27
January 2010. I am very sorry for the delay in responding to you, this is
due to the time taken to collate the information required.

You have asked for information relating to London Overground's current and
projected passenger numbers, along with seat ratio and available seat
numbers during Peak hours.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require.

The information you have requested has been provided from November 2007,
which was the date the London Overground service began. For ease of
reference, I have provided the information you have requested below, along
with each question asked.

1. In each of the last 3 years, what was the number of peak time seats
per hour on London Overground / Silverlink services (trains per hour x no
of peak hours x no of seats per train)?

2. In each of the last 3 years, what was the number of peak time
passengers per hour on London Overground / Silverlink services (use same
definition of peak time)?

The table below represents an average for all routes at their busiest time
in the am Peak, in one direction of travel and addresses questions 1 and 2
above.

+------------------------------------------------------------------------+
|Year |Seats |Passenger volume |
|--------------------+---------------------+-----------------------------|
|2008 |3000 |3200 |
| | | |
| | | |
|--------------------+---------------------+-----------------------------|
|2009 |3000 |3900 |
| | | |
| | | |
+------------------------------------------------------------------------+

3. If the numbers requested above are not readily available, please
provide similar figures relating the number of seats to the number of
passengers in Peak hours.

4. What is the number of Peak time seats per hour planned for 2010 and
2011 services?

London Overground is projected to provide 2900 seats in the second half of
2010. In 2011, with improvements in the North London line, London
Overground is projected to provide 3700 seats during the peak

5. What is the projected number of peak time passengers per hour
projected for 2010 and 2011?

It is expected that all seats will be taken during the peak and that the
number of standing passengers will fluctuate at various points on the
network, something which is expected to be driven by economic factors and
increase in capacity and frequency.

6. What maximum ratio of passengers to seats in peak hours does TfL
consider acceptable.

TfL's planning standard is 3 standing passengers per square meter during
the peak hours. However, we recognise that loadings may exceed this level
on some sections of the network.

I hope this information is useful. If this is not the information you are
looking for, or if you are unable to access it for some reason, please do
not hesitate to contact me.

Please see below an information sheet for details of your right to appeal
as well as information on copyright and what to do if you would like to
re-use any of the information we have disclosed.

Kind Regards

Transport for London

Customer Relations

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A complaint form is available on the Information Commissioner's Office
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[1]www.ico.gov.uk

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