Outcome of complaints against the Child Support Agency

gareth davies made this Freedom of Information request to Department for Work and Pensions

The request was partially successful.

From: gareth davies

27 June 2009

Dear Sir or Madam,

For each of the financial years covering the period 2005-2009 I
would like to know the total number of each of the following;

1. Complaints against the Child Support Agency leading to a finding
of maladministration by the agency.
2. Complaints against the Child Support Agency leading to a finding
that the CSA had unlawfully gathered information.
3. Complaints against the CSA leading to the CSA changing its
records to remove unlawfully gathered or unlawfully stored
information.
4. Complaints against the CSA leading to a finding that the CSA had
either misstated the law or misdirected itself in law.
5. Complaints against the CSA leading to the CSA making a payment
of compensation to the complainant.

Yours faithfully,

Gareth Davies

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

27 June 2009

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
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From: CSA FOI Focal Point

13 July 2009

Attachment FOI Acknowledgement VTR1245.pdf
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Dear Mr Davies,

Please see attached our acknowledgement letter of your request for
information.

<<FOI Acknowledgement VTR1245.pdf>>
Yours sincerely,

Child Maintenance and Enforcement Commission
Freedom of Information Act Focal Point

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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From: CM FOI Focal Point

27 July 2009

Attachment Davies FOI response VTR1245.pdf
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Dear Mr Davies,

Please see attached our response to your request for information.

<<Davies FOI response VTR1245.pdf>>
Yours sincerely,

Child Maintenance and Enforcement Commission
Freedom of Information Act Focal Point

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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