Number of under 16s in community service for Tfl

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From: [email address]
To: [email address] <[email address]>
CC:
Sent: 26.02.10 08:58:09
Subject: RE: CRU FW: Freedom of Information request - FAO: CSEP TfL 102357
Due: 16/03/2010

Our Ref : 1005984551

Date : 26.02.2010

Mr B Griffiths

[FOI #29102 email]

Dear Mr Griffiths

Thank you for your request for information dated 16/02/10 which was
received by Transport for London on 16/02/10 concerning under 16 year
olds in community service for TfL. This request will be dealt with under
the terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response
by 16/03/2010.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

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show quoted sections

Dear Mr Griffiths

Thank you for your email received by Transport for London on 16 February
2010. You have asked for information about under 16 year olds in community
service for TfL. Your request is being considered under the Freedom of
Information Act.

Unfortunately we will not be able to resolve your request within the
statutory 20 working day deadline. This is because we are still in the
process of finalising the response.

We will respond as soon as possible. Please accept my apologies for this
delay and any inconvenience it may cause you. In the meantime, if you have
any queries relating to your request, please do not hesitate to contact me

If you are not satisfied with this response, please read the following
help-sheet entitled ‘Your Right to Appeal’

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at [3]www.ico.gov.uk

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References

Visible links
1. http://www.tfl.gov.uk/foi
2. mailto:[email address]
3. http://www.ico.gov.uk/

Dear Mr Griffiths

Thank you for your email received by Transport for London (TfL) on 16
February 2010. You asked for information concerning the Evening Standard
article on Elliz McKenzie, namely the Earn Your Travel Back scheme.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require. This I have detailed below.

The answers to the questions you made are provided in the order you asked
them. Additional information has also been provided on the scheme in
place, to which your request relates.

1. How many under 16s have been threatened with community service in
this manner since the introduction of 11-15 concessionary travel?

Ms McKenzie was not given community service. Transport for London (TfL)
gave her the opportunity to participate in the Greater London Authority
(GLA) initiative, ***Earn Your Travel Back*** (EYTB). This is undertaken
on a voluntary basis and is not compulsory. Ms McKenzie was not
threatened, and nor have any other individuals.

2. How many under 16s have undertaken community service on your behalf
in this time?

As stated in (1), this is not community service. From the initial pilot
of the EYTB initiative on 9 August 2009 to 17 February 2010, TfL has
offered opportunities to 1,937 individuals aged 11-15 and 16+ Zip free
travel concession holders to earn their free travel concession back. So
far 286 Zip free travel concessions have been reactivated as a result of
successful participation in the scheme. Further, 34 participants either
failed to attend or satisfactorily complete the EYTB day and have
therefore not had their concession reactivated.

3. TfL***s full policies regarding Oyster Card confiscation, the
withdrawal of concessions and the sanctions required to re-qualify.

All Zip Card holders have to abide by the Behaviour Code, it is a
condition of their free travel concession. If they act in breach, then
the Zip card can be confiscated. I have attached the Behaviour Code to
this email for your reference.

If a card becomes damaged then this should be reported promptly to the TfL
Oyster helpdesk and a replacement card requested. The photo cards are key
to reducing anti-social behaviour on buses, therefore, the photo on each
card has to be clearly visible.

Concession holders whose cards have been withdrawn are offered the
opportunity to either participate in the EYTB initiative, or to appeal
against the withdrawal.

The appeals process has three stages. The first two are managed
internally by TfL. The third and final stage is undertaken by an
Independent Appeals Panel (IAP) nominated by London TravelWatch. The IAP
makes their decision independent of TfL and their decision is final and
binding on TfL

In terms of EYTB, The National Young Volunteers Service deliver this
scheme. They arrange for young people to take part in a day***s work for
either The London Wildlife Trust (LWT) or the British Trust for
Conservation Volunteers (BTCV). For more information please visit the
following link: [1]http://vorg.vinspired.com/earn-your-trav...

However, those individuals who have had their Zip card confiscated are
able to obtain discounted travel with a non-concessionary version of the
Oyster photocard. These fares are currently capped within zones 1-6 at
**1 per day for bus journeys, as stated in the Terms and Conditions for
11-15 Zip cards which can be accessed on the following link:

[2]http://www.tfl.gov.uk/termsandconditions...

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Patricia Mitchell

Head of Customer Services

Transport for London

Surface Transport Communications & Engagement

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner***s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner***s Office
website at

[3]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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References

Visible links
1. http://vorg.vinspired.com/earn-your-trav...
2. http://www.tfl.gov.uk/termsandconditions...
3. http://www.ico.gov.uk/