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Number of complaints
D Rowland made this Freedom of Information request to North West Ambulance Service NHS Trust
The request was partially successful.
From: D Rowland
2 December 2009
Dear Sir or Madam,
Under the Freedom of Information Act, I would be grateful if you
could provide me with details of the number of complaints against
the North West Ambulance Service for this year, and the last five
years.
I would like to know how many of those complaints were for personal
injury, how many of them asserted assault on the part of the
ambulance service, and the percentage that were settled, either in
or out of court.
I would also like to know how much money the NWAS has paid out in
respect of these claims.
Yours faithfully,
D Rowland
North West Ambulance Service NHS Trust
2 December 2009
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This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[North West Ambulance Service NHS Trust request email]
8 December 2009
Sent request to North West Ambulance Service NHS Trust again.
North West Ambulance Service NHS Trust
8 December 2009
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This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[North West Ambulance Service NHS Trust request email]
13 December 2009
Sent request to North West Ambulance Service NHS Trust again.
North West Ambulance Service NHS Trust
13 December 2009
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Freedom of Information request Number of complaints.txt
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This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[North West Ambulance Service NHS Trust request email]
Richard Taylor left an annotation (21 December 2009)
Lesley Broadhurst, Web Editor at the trust, has written to WhatDoTheyKnow to say "This has now be rectified."
--
Richard - WhatDoTheyKnow.com volunteer
21 December 2009
Sent request to North West Ambulance Service NHS Trust again.
From: D Rowland
28 January 2010
Dear North West Ambulance Service NHS Trust,
By law you should have responded promptly to my freedom of
information request, and by 22nd January 2010 at the latest.
It is now 28th January and so far I have had no response.
Please respond to my request immediately.
Yours faithfully,
D Rowland
From: D Rowland
4 February 2010
Dear North West Ambulance Service NHS Trust,
Please pass this on to the person who conducts Freedom of
Information reviews.
I am writing to request an internal review of North West Ambulance
Service NHS Trust's handling of my FOI request 'Number of
complaints'.
My request has not been dealt with promptly or at all, and
certainly not within the time limit set down by law, despite the
fact I sent a previous reminder on 28th January.
I am sure the request was received correctly as the address to
which it was sent was fully checked out following a number of
failed attempts previously.
A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/nu...
Yours faithfully,
D Rowland
From: Chris Pearson
North West Ambulance Service NHS Trust
5 February 2010
Please find attached an acknowledgment of your recent communication to
North West Ambulance Service NHS Trust.
This message contains confidential information and is intended only for
[FOI #24172 email]. If you are not
[FOI #24172 email] you should not disseminate,
distribute or copy this e-mail. Please notify [email address]
immediately by e-mail if you have received this e-mail by mistake and
delete this e-mail from your system. E-mail transmission cannot be
guaranteed to be secure or error-free as information could be
intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
contain viruses. Chris Pearson therefore does not accept liability for
any errors or omissions in the contents of this message, which arise as
a result of e-mail transmission. If verification is required please
request a hard-copy version.
Please note that North West Ambulance Service - NHS Trust may monitor
email traffic data and also the content of email for the purposes of
security.
Please consider the environment before printing this email.
From: Chris Pearson
North West Ambulance Service NHS Trust
3 March 2010
In response to your recent request to North West Ambulance Service NHS
Trust under the Freedom of Information Act, I now attach the reply.
This message contains confidential information and is intended only for
[FOI #24172 email]. If you are not
[FOI #24172 email] you should not disseminate,
distribute or copy this e-mail. Please notify [email address]
immediately by e-mail if you have received this e-mail by mistake and
delete this e-mail from your system. E-mail transmission cannot be
guaranteed to be secure or error-free as information could be
intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
contain viruses. Chris Pearson therefore does not accept liability for
any errors or omissions in the contents of this message, which arise as
a result of e-mail transmission. If verification is required please
request a hard-copy version.
Please note that North West Ambulance Service - NHS Trust may monitor
email traffic data and also the content of email for the purposes of
security.
Please consider the environment before printing this email.
D Rowland left an annotation ( 3 March 2010)
The only piece of information that was supplied related to the number of complaints so far this year (in excess of 450).
It seems very convenient that they don't keep statistical (and potentially damning) information handy, as then they can avoid having to answer FOI requests.
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Richard Taylor left an annotation (14 December 2009)
We have verified that the email address we are using is the one which the NWAS are currently publicising; it is also the address which has worked for us and our users in the past.
Regards,
--
Richard - WhatDoTheyKnow.com volunteer
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